LiveCareer-Resume

receptionist resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an ambitious student pursuing a Bachelors Degree in Human Services with a concentration in addiction that is eager to contribute personal and developed knowledge in a Substance Abuse/Case Management role. I have personal experience with addiction and the recovery process within outpatient treatment settings. I have developed educational knowledge in substance abuse, psychology, and sociology. I am adaptable and driven with a strong work ethic and the ability to thrive in both a team-based and individually motivated settings.

Skills
  • Knowledge of addiction and recovery process
  • Meticulous and organized
  • Friendly, positive attitude
  • Community resources
  • Conflict resolution
  • Communication
  • Relationship building
Education and Training
Lackawanna College Scranton, PA Expected in Bachelor of Science : Human Services - GPA :
  • 3.92 GPA
  • Dean's List Honoree Fall 2021
  • Phi Theta Kappa Honor Society member
  • Bachelors Degree of Science in Human Services, Concentration in Addiction
Experience
Southcoast Health System - Receptionist
Fall River, MA, 03/2019 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Entered data in Excel software to keep records of training information.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Upstate Cerebral Palsy - Direct Support Professional
Stittville, NY, 8/2016 - Current
  • Tracked and reported clients' progress based on observations and conversations.
  • Administered necessary medications as directed by care plan.
  • Improved patient outlook and daily living through compassionate care.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Documented client progress in charts and logbooks.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Transported clients to doctor's appointments and other related errands.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Reported concerns to supervisory Program Specialist to maintain optimal care for all client needs.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Bancroft - Clerical Support
Voorhees, NJ, 11/2007 - 10/2015
  • Drafted reports and correspondence for senior team members.
  • Created documentation, including child support court orders, reports and memos.
  • Answered incoming telephone calls, questions and client inquiries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Coordinated and maintained file management system for digital and analog files.
  • Monitored office supply inventory and proactively replenished out-of-stock items.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Updated and maintained company databases to promote accessibility and accuracy.
Rehabilitation Support Services - Senior Case Coordinator
City, STATE, 8/2001 - 6/2004
  • Fostered independence in psychiatrically disabled individuals while closely monitoring safety at all times.
  • Facilitated best care by developing strong and trusting rapport with patient
  • Developed service plans by obtaining information from client and other members of support team to assist clients to gain the skills needed to gain independence.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Helped residents living with psychiatric disabilities with personal needs.
Additional Information

I have been in recovery since August 30, 2005 and I view recovery as a life-long process. I have had many people in my life struggle with addiction, some who found the path to recovery and some who did not. I am passionate about helping people with their recovery on a professional level. I am looking forward to turning my passion into my career.

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Resume Overview

School Attended

  • Lackawanna College

Job Titles Held:

  • Receptionist
  • Direct Support Professional
  • Clerical Support
  • Senior Case Coordinator

Degrees

  • Bachelor of Science

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