LiveCareer-Resume

receptionist resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking with background working for corporate-level decision-makers. Meticulous professional with demonstrated success in implementing process improvements and assisting with key changes. Reliable in maintaining clean, organized front desk spaces and supporting building security initiatives.

Skills
  • Office Equipment Operations
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Microsoft Office Suite
  • Administrative Support
  • Verbal and Written Communication
  • Scheduling and Calendar Management
  • Records Management
  • Positive Attitude and Energetic
  • Appointment Scheduling
  • Calendar Management
  • Customer Service-Oriented
  • Call Answering and Routing
  • Reliable and Punctual
  • Greeting and Seating Clients
  • Customer Service
  • Visitor and Customer Relations
  • Multi-Line Phone Systems
  • Data Entry
  • PC Proficient
Experience
07/2012 to Current
Receptionist Concentrix Corp. Jacksonville, FL,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Reported suspicious individuals to supervisor.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments and meetings for management team.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of 60 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Directed visitor security screening before allowing entry.
  • Explained policies and procedures to visitors.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Maintained office equipment, scheduling service to repair issues.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
04/2012 to 06/2012
Program Assistant Pae Government Services Inc Aurora, CO,
  • Completed administrative tasks for staff, such as making copies, proofing documents and distributing mail.
  • Oversaw program records, organized files and retrieved materials.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Assisted management with planning and logistics for program activities.
  • Generated reports to support executive presentations with quantitative data metrics.
  • Analyzed program effectiveness to optimize workflows.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
  • Supervised work of program interns, educating each on program operations and proper procedures.
  • Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
  • Supervised and directed programs by creating policies to reflect business practices.
  • Coordinated data and materials from stakeholders.
07/2008 to 03/2012
Health Services Technician Central State Hospital City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Distributed drinking water and nourishment to residents.
  • Helped residents walk with or without self-help devices.
Education and Training
Expected in 05/2005 to to
High School Diploma:
Washington County High School - Sandersville, GA
GPA:

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Resume Overview

School Attended

  • Washington County High School

Job Titles Held:

  • Receptionist
  • Program Assistant
  • Health Services Technician

Degrees

  • High School Diploma

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