Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Microsoft Office proficiency
Meticulous attention to detail
Well experienced in money handling
WA issued liquor and food license
Advanced MS Office Suite knowledge
Professional and mature
Fast pace learner
Quick with my hands
Increased office organization by developing more efficient filing system and customer database protocols. Promoted to front desk manager after six months of employment. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Receptionist01/2016 － 11/2016Steve Hahns Car DealershipYakima, WAOpened and closed my department, which included counting cash drawers and making bank deposits. On a day to day bases received vehicle payments ranging from 500-10,000 cash, credit, checks over the phone or in person. Helped customers select products such as made appointments for oil changes, car detailing, vehicle diagnosist that best fit their vehicle needs. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Server/Bartender06/2014 － 11/2016Casa VittoreYakima, WAMaintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Broke down bar after events and returned leftover liquor, glassware and banquet carts.Upheld a high standard of cleanliness in all work areas. Maintained bar stocks, replenishing daily as necessary. Stocked beer and wine coolers. Monitored glassware and stemware inventory. Performed closing duties including cleaning, sanitizing and replenishing. Cleaned and filled ice bins. Maintained a neat personal appearance. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty.
Front desk/ Front desk manager 05/2014 － 12/2015Redlion Hotel Yakima, WAGreeted and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges. Answered department telephone calls within two rings, using correct salutations and telephone etiquette. Supervised 2-3 front desk staff. Monitored room availability using Opera software system. Referred guests to local restaurants and recommended attractions in the area.
2012High School Diploma:Selah High School - All subjects Selah , WA, Yakima