receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 10 years of hands-on experience in administrative roles. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Focused Receptionist with 10 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

  • Meticulous and Organized
  • Organization and Efficiency
  • Multi-Line Telephone Skills
  • Business Operations Understanding
  • Verbal and Written Communication
  • Calendar Management
  • Greeting and Seating Clients
  • Prioritization and Time Management
  • Customer Service-Oriented
  • Multi-Line Phone Systems
  • Documentation and Reporting
  • Call Answering and Routing
  • Appointment Scheduling
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Computer Proficiency
  • Attention to Detail
  • Microsoft Office
  • Multitasking and Prioritization
  • Scheduling and Calendar Management
  • Customer Service
  • Reliable and Punctual
  • Courteous and Professional
  • Administrative Support
  • Service-Oriented Mindset
Receptionist, 03/2022 to Current
Healthdrive CorporationHarwich, MA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
  • Greeted customers, answered general questions and directed to appropriate locations.
CMA, 05/2019 to 03/2022
Mission HealthLansing, KS,
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Assessed patient needs in response to medications.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Obtained, recorded and reported patient vital signs.
  • Researched medications to better understand properties and interactions with other drugs.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Notified ordering providers of denied authorizations.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Supported and coached new employees on policies and safety measures and offered assistance with tasks.
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.
CMA, 05/2018 to 05/2019
Mission HealthMcpherson, KS,
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Maintained confidentiality on all patient record data.
Education and Training
Certified Medical Assistant: , Expected in 2018 to Ross Medical Education Center - Decatur - Huntsville,
Associate of Basic Studies: , Expected in to Calhoun Community College - Tanner, AL
: Phelbotomy, Expected in to Calhoun Community College - Tanner, AL

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Resume Overview

School Attended

  • Ross Medical Education Center - Decatur
  • Calhoun Community College
  • Calhoun Community College

Job Titles Held:

  • Receptionist
  • CMA
  • CMA


  • Certified Medical Assistant
  • Associate of Basic Studies
  • Some College (No Degree)

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