Receptionist Resume Example Company Name

RECEPTIONIST

Summary

Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.

Skills

Business operations understanding
Recordkeeping and bookkeeping

Organization and efficiency
Office equipment operations

Experience

01/2020 - CurrentReceptionistCompany Name | City, State

Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Rendered information to callers and drafted office emails.
Scheduled and confirmed appointments.
Processed payments and updated accounts to reflect balance changes.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained daily calendars, set appointments with clients and planned daily office events.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Integrated new technologies to meet area requirements.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.

09/2019 - 01/2020Front Office CoordinatorCompany Name | City, State

Represented company professionally when engaging with public and government agencies.
Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
Managed operations in accordance with budget requirements.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Reviewed medical records to meet insurance company requirements.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Effectively coordinated all communications between patients, billing personnel and insurance carriers.
Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
Researched and rectified account discrepancies.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
Filed and submitted insurance claims.
Documented and filed patient data and medical records.

01/2018 - 09/2020Support SpecialistCompany Name | City, State

Solicited vendor quotes to determine optimal material purchase pricing.
Increased office organization by developing filing system and customer database protocols.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Updated employee paperwork and records.
Greeted visitors promptly and directed to correct locations.
Collaborated closely with Director of Autism Services to effectively smooth and improve office operations.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Organized patient files and streamlined operations to improve efficiency.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Planned for major business changes, including system conversions and office moves.
Drafted manuals and resources for identifying access to services.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

01/2017 - 01/2018Administrative AssistantCompany Name | City, State

Liaised between internal and external stakeholders to provide updated project status and performance reports.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Prepared monthly and year-end closing statements, financial documents and invoices.
Compiled budget documents and monitored costs to maintain control systems.
Coded invoices and other records to maintain organized and accurate records.
Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
Suggested key operational changes to improve performance by extracting financial data from various reporting systems.
Handled payroll services for 50 employees successfully once times per week.
Reviewed purchase documents and company receipts for reconciliation with statements.
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
Implemented program to create daily spreadsheets and streamline financial reporting.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Communicated with Project Manager about discrepancies and devised plans to reconcile financial issues.
Reconciled all bank and credit card accounts monthly.

Education and Training

06/2016Bachelor of Science: Business Administration
Central Michigan University | City, State

Master of Science: Business Administration
Central Michigan University | City

Accomplishments

Won "Build your dream team award" for impeccable hiring abilities.
Won "Soaring Sales award" for increasing sales by 20% in fiscal year.
Restructured scheduling processes for office personnel with the creation of highly effective Excel tracking template.

Resume Overview

School Attended

Central Michigan University

Job Titles Held:

Receptionist
Front Office Coordinator
Support Specialist
Administrative Assistant

Degrees

06/2016 Bachelor of Science : Business Administration
Master of Science : Business Administration

Receptionist Resume Example

Resume Score: 80%

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