receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.

  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Office equipment operations
Receptionist, 01/2020 to Current
St. Catherine Of SienaPort Jefferson, NY,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Rendered information to callers and drafted office emails.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Integrated new technologies to meet area requirements.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Front Office Coordinator, 09/2019 to 01/2020
BeltonInverness / Crystal River, FL,
  • Represented company professionally when engaging with public and government agencies.
  • Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Managed operations in accordance with budget requirements.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Reviewed medical records to meet insurance company requirements.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Effectively coordinated all communications between patients, billing personnel and insurance carriers.
  • Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
  • Researched and rectified account discrepancies.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
  • Filed and submitted insurance claims.
  • Documented and filed patient data and medical records.
Support Specialist, 01/2018 to 09/2020
Axalta Coating Systems LtdHuntsville, AL,
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Updated employee paperwork and records.
  • Greeted visitors promptly and directed to correct locations.
  • Collaborated closely with Director of Autism Services to effectively smooth and improve office operations.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Planned for major business changes, including system conversions and office moves.
  • Drafted manuals and resources for identifying access to services.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Administrative Assistant, 01/2017 to 01/2018
SaicEdwards Air Force Base, CA,
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Coded invoices and other records to maintain organized and accurate records.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Suggested key operational changes to improve performance by extracting financial data from various reporting systems.
  • Handled payroll services for 50 employees successfully once times per week.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Communicated with Project Manager about discrepancies and devised plans to reconcile financial issues.
  • Reconciled all bank and credit card accounts monthly.
Education and Training
Bachelor of Science: Business Administration, Expected in 06/2016
Central Michigan University - Mount Pleasant, MI
Master of Science: Business Administration, Expected in
Central Michigan University - Mount Pleasant, MI,
  • Won "Build your dream team award" for impeccable hiring abilities.
  • Won "Soaring Sales award" for increasing sales by 20% in fiscal year.
  • Restructured scheduling processes for office personnel with the creation of highly effective Excel tracking template.

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Resume Overview

School Attended

  • Central Michigan University
  • Central Michigan University

Job Titles Held:

  • Receptionist
  • Front Office Coordinator
  • Support Specialist
  • Administrative Assistant


  • Bachelor of Science
  • Master of Science

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