receptionist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 15+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

  • Office equipment operations
  • Organization and efficiency
  • Multitasking and prioritization
  • Multi-line telephone skills
  • Project coordination
  • Multitasking ability
  • Correspondence management
  • Technologically savvy
  • Professional and polished presentation
  • Flexible
  • Computer skills
09/2021 to Current
Receptionist Gensler Dallas, TX,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed and oversaw office personnel activities.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
  • Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
  • Drafted professional business communication and answered phone calls and emails.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Worked with office manager to attain operational goals.
11/2017 to 01/2020
Receptionist Gensler San Diego, CA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared packages for customers deliveries and coordinated timely shipments.
  • Scheduled and confirmed appointments.
  • Rendered information to callers and drafted office emails.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
01/2008 to 11/2017
Wholesale Sales Representative Leslie's Pool Supplies (Dba) Duluth, GA,
  • Resolved customer issues with missing products and account payment status to maintain satisfaction.
  • Followed up on sales leads to establish new accounts for wholesale orders.
  • Developed new customer base via past relationships, telemarketing and networking.
  • Implemented sales strategy and marketing plan to maximize revenue opportunities.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
  • Championed contact management system launch to achieve 100% client organization.
  • Learned customer needs and desires to suggest specific product options.
07/1999 to 01/2008
Key Holder Comoto San Luis Obispo, CA,
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained store in clean and neat manner.
  • Managed store security needs as required.
  • Described merchandise and services to customers.
  • Operated cash register.
  • Signed for incoming shipments in manager's absence.
  • Answered questions and resolved concerns.
Education and Training
Expected in to to
Associate of Arts:
El Camino College - Torrance, CA
Additional Information

In addition to having many years in customer service, I am also bilingual in spanish.

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Resume Overview

School Attended

  • El Camino College

Job Titles Held:

  • Receptionist
  • Receptionist
  • Wholesale Sales Representative
  • Key Holder


  • Associate of Arts

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