Receptionist Resume Example
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RECEPTIONIST
Summary
Results-driven receptionist excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in medical/veterinary terminology, products and services to effectively address and respond to public and personnel inquiries.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
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Experience
July 2017 to September 2020
StandardaeroScottsdale , AZReceptionist
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Scheduled checheck appointments for veterinary staff.
- Answered calls to help over 100 customers each 10 hour .
- Responded to customer concerns and issues by answering calls.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for veterinarians.
- Maintained daily calendars, set appointments with clients.
- Provided information to callers and drafted office emails.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
March 2019 to April 2020
Modern AnimalPasadena , CAVeterinary Technician
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Operated anesthetic machines, oxygen equipment and monitoring equipment.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Performed dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
- Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
- Prepared and labeled medications and informed client of administration techniques.
- Assisted veterinarian with treatment of wounds, vaccination administration and operations.
- Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
- Collected urine by expression cystocentesis, or catheterization.
- Performed imaging with ultrasound and x-ray and interpreted results.
- Completed admission records, including statements made by client concerning patient's problems and history.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Applied casts and splints to immobilize fractures.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Strategically scheduled patient appointments to maintain workflows.
- Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
- Administered and applied treatments, drugs, oxygen therapy, medications and immunological agents.
- Initiated emergency interventions such as resuscitative oxygen procedures and external cardiac massage.
- Placed nasogastric and orogastric tubes for gavage, lavage or reflux.
August 2017 to November 2019
VetcorWest Allis , WIVeterinary Technician Assistant
- Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
March 2017 to July 2017
StandardaeroFort Myers , FLReceptionist
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Entered data in Infinity software to keep records ofof information.
- Scheduled check up and surgical appointments for veterinarian
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Gathered, sorted, distributed and sent mail and packages.
- Answered calls to help over 50 customers each 12 hour .
Education and Training
Suffolk County Community College
CityVeterinary TechnologySome College (No Degree)
CityVeterinary TechnologySome College (No Degree)
May 2020
Ashworth College
City, StateSterile Processing Technology
Certification
City, StateSterile Processing Technology
Certification
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School Attended
- Suffolk County Community College
- Ashworth College
Job Titles Held:
- Receptionist
- Veterinary Technician
- Veterinary Technician Assistant
Degrees
- Veterinary Technology Some College (No Degree)
Sterile Processing Technology Certification
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