Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Results-driven receptionist excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in medical/veterinary terminology, products and services to effectively address and respond to public and personnel inquiries.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
Office equipment operations
Recordkeeping and bookkeeping
Meticulous and organized
Organization and efficiency
Multi-line telephone skills
Multitasking and prioritization
Service-oriented mindset
Flexible
Tech-savvy
Multitasking ability
Technologically savvy
PC proficient
Experience
Receptionist, 07/2017 - 09/2020 Standardaero – Scottsdale, AZ,
Kept reception area clean and organized to offer positive first impression to every visitor.
Scheduled checheck appointments for veterinary staff.
Answered calls to help over 100 customers each 10 hour .
Responded to customer concerns and issues by answering calls.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for veterinarians.
Maintained daily calendars, set appointments with clients.
Provided information to callers and drafted office emails.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Greeted customers, answered general questions and directed to appropriate locations.
Veterinary Technician, 03/2019 - 04/2020 Modern Animal – Pasadena, CA,
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Operated anesthetic machines, oxygen equipment and monitoring equipment.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Performed dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
Prepared and labeled medications and informed client of administration techniques.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
Collected urine by expression cystocentesis, or catheterization.
Performed imaging with ultrasound and x-ray and interpreted results.
Completed admission records, including statements made by client concerning patient's problems and history.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Applied casts and splints to immobilize fractures.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Strategically scheduled patient appointments to maintain workflows.
Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Administered and applied treatments, drugs, oxygen therapy, medications and immunological agents.
Initiated emergency interventions such as resuscitative oxygen procedures and external cardiac massage.
Placed nasogastric and orogastric tubes for gavage, lavage or reflux.
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