Receptionist Resume Example Summit Electric Supply

RECEPTIONIST

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing one year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills

Office equipment operations
Organization and efficiency
Meticulous and organized
Recordkeeping and bookkeeping
Business operations understanding
Multi-line telephone skills

Service-oriented mindset
Flexible
Multitasking ability
Data entry
Security understanding
Multitasking and prioritization

Experience

Receptionist
Glendale , AZSummit Electric Supply/Jun 2020 to Current

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Entered data in Excel, peoplesoft, word, ucm and lockdown software to keep records of personal/professional information.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Sorted incoming mail and directed to correct personnel each day.
Maintained daily calendars, set appointments with clients and planned daily office events.
Rendered information to callers and drafted office emails.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed more than 100 incoming calls per day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Corrections Officer
Racine , WICounty Of Racine, Wisconsin/Nov 2013 to Jun 2020

Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Performed physical administrative duties to maintain appropriate records of accounted inmates.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Maintained records and logs of man hours, materials and equipment used.
Assisted in restraining violent and unruly inmates.
Verified warrants, conducted searches and fingerprinted inmates.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Observed and directed inmates during recreation, visits, telephone and shower time.
Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
Attended regular trainings and maintained appropriate certifications.
Implemented defensive tactics and physical restraints to maintain safety and security of correctional facility.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Operated communication systems, including telephones, intercoms and two-way radios to effectively communicate with other personnel.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Conducted internal security checks to ascertain inmate safety.
Conducted cell and illegal substance checks.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Maintained daily logs of shift activity.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Recommended changes in procedures to emphasize officer safety.
Maintained correct physical head count at all times.
Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
Maintained appropriate control, security and well-being over those detained.
Processed all required forms for new facility admissions and submitted copies to maintain official records.
Conducted routine and emergency head counts.

911 Emergency Dispatcher
City , STATEYork County 911/Jul 2010 to Oct 2013

Monitored switchboard and dispatched emergency services.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Executed proficiency in digital telephone systems.
Coordinated dispatchers schedules to ensure no calls were missed.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Maintained and updated crucial and confidential information including phone numbers and addresses.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Entered information on computerized systems to verify locations and notify nearest responders.
Used radio, telephone and computer system to update first responders with new information.
Assisted departments with special requests such as BOLOs.
Responded to emergency calls routed by automatic distribution system.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Education and Training

High School DiplomaSouth Carroll High SchoolJun 1990City, State

Certifications

First Aid/CPR
PA Department of Corrections firefighter Certification
Certified Critical Incident Training
Tactical Handcuffing Certified
Oleoresin Capsicum Certified

Resume Overview

School Attended

South Carroll High School

Job Titles Held:

Receptionist
Corrections Officer
911 Emergency Dispatcher

Degrees

High School Diploma

Receptionist Resume Example

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