SEARCH

Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
G
RECEPTIONIST
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing one year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Office equipment operations
  • Organization and efficiency
  • Meticulous and organized
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Multi-line telephone skills
  • Service-oriented mindset
  • Flexible
  • Multitasking ability
  • Data entry
  • Security understanding
  • Multitasking and prioritization
Experience
Receptionist
Lancaster, PALancaster County Prison/Jun 2020 to Current
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Entered data in Excel, peoplesoft, word, ucm and lockdown software to keep records of personal/professional information.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Rendered information to callers and drafted office emails.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed more than 100 incoming calls per day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Corrections Officer
Lancaster, PALancaster County Prison/Nov 2013 to Jun 2020
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Performed physical administrative duties to maintain appropriate records of accounted inmates.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained records and logs of man hours, materials and equipment used.
  • Assisted in restraining violent and unruly inmates.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
  • Attended regular trainings and maintained appropriate certifications.
  • Implemented defensive tactics and physical restraints to maintain safety and security of correctional facility.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Operated communication systems, including telephones, intercoms and two-way radios to effectively communicate with other personnel.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted internal security checks to ascertain inmate safety.
  • Conducted cell and illegal substance checks.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Maintained daily logs of shift activity.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Recommended changes in procedures to emphasize officer safety.
  • Maintained correct physical head count at all times.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Maintained appropriate control, security and well-being over those detained.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Conducted routine and emergency head counts.
911 Emergency Dispatcher
York, PAYork County 911/Jul 2010 to Oct 2013
  • Monitored switchboard and dispatched emergency services.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Executed proficiency in digital telephone systems.
  • Coordinated dispatchers schedules to ensure no calls were missed.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Maintained and updated crucial and confidential information including phone numbers and addresses.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
  • Responded to emergency calls routed by automatic distribution system.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education and Training
High School DiplomaSouth Carroll High SchoolJun 1990Sykesville, MD
Certifications
  • First Aid/CPR
  • PA Department of Corrections firefighter Certification
  • Certified Critical Incident Training
  • Tactical Handcuffing Certified
  • Oleoresin Capsicum Certified
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Lancaster County Prison
  • York County 911

School Attended

  • South Carroll High School

Job Titles Held:

  • Receptionist
  • Corrections Officer
  • 911 Emergency Dispatcher

Degrees

  • High School Diploma

Similar Resumes

View All
Receptionist-resume-sample

Receptionist

Endeavor Energy Resources

Gardendale, Texas