Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Dedicated and focused receptionist who answers a high volume of incoming calls while handling in-person inquiries from persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Receive payment and record receipts for services. Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the pubic. Schedule appointments and maintain and update appointment calendars.
Certified Nursing Assistant with home health care and hospice care experience. Proven record of reliability and strong ability to establish rapport with patients, family and staff. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles. Assisted with dressing and grooming. Maintained records of patients care, condition, progress, or problems to report and discuss observations with supervisor or case manger.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Patient and reliable
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Receptionist, 09/2006 to 09/2016Shire Senior Living － Rochester, New YorkScanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Entered information into computer databases. Processed and routed incoming mail.
Cashier, 07/2005 to 10/2006Family Dollar － Rochester, New YorkAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Housekeeper, Laundry Attendant, Front Desk Personal, 05/2001 to 09/2002Days Inn Hotel － Rochester, New York Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Supplied guests with extra towels and toiletries when requested. Replenished guest supplies and amenities. Cleaned rooms to the satisfaction of all clients. Resolved guest complaints. Screened telephone calls and inquiries and directed them as appropriate.
High School Diploma:2003Family Learning Center － Rochester, New York, Monroe
Certified Nursing Assistant,2002Family Learning Center － Rochester, New York, Monroe
Home Health Aide,2000Home Healthcare of Rochester － Rochester, New York, Monroe