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Receptionist Resume Example

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RECEPTIONIST
Summary

Detail-oriented esthetician student/skin care specialist with extensive understanding of sanitation and infection control techniques, seeking to gain hands-on experience and offer the best services to clients. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision while also offering excellent planning, problem-solving, and communication skills.

Skills
  • Customer Service
  • Meticulous and organized
  • Multi-line telephone skills
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Security understanding
  • Flexible
  • Data entry
  • Multitasking and prioritization
  • Service-oriented mindset
  • Document control
Experience
Receptionist, Patrick's Hair Design , June 2020-CurrentColumbia, MD
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Assisted 50+ visitors per day by directing to appropriate personnel and answering average of 50+ calls and daily.
  • Scheduled appointments based on hair stylists' availability and established load parameters.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Processed payments and updated accounts to reflect balance changes.
  • Entered data in software to keep records of information.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
Receptionist, Aesthetic Center of Columbia, June 2020-CurrentColumbia, MD
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Assisted 50+ visitors per day by directing to appropriate personnel and answering average of 50+ calls and daily.
  • Scheduled appointments based on estheticians' and doctors' availability and established load parameters.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Processed payments and updated accounts to reflect balance changes.
  • Entered data in software to keep records of information.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
Daycare Worker, FUNcational, June 2018-March 2020Severn, MD
  • Recorded information about behavior, food served and medications administered.
  • Ensured compliance with regulations governing daycare operations.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Improved group and individual behavior with positive management strategies.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Cared for up to eight children ranging in age from 3 months to 7 years old.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Maintained organized and clean classroom and work areas.
Waitress/Front Counter, Ledo's Pizza, August 2016-January 2017Laurel , MD
  • Customer service, taking and remembering Skin Types and Care orders, and ensured cleaning regulations.
  • Customer Service Organizing and cleaning.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Minimized customer wait times by efficiently taking and filling over 20+ orders each day.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
Education and Training
LicenseEsthetics, , Cortiva Institute, , Linthicum Heights, MDJune 2020

Applied makeup, studied latest trends of makeup, studied cosmetic ingredients, performed facials and treatments, performed facial, scalp, and neck massages, addressed client and student concerns with patience, performed body treatments, replaced towels and linens after each client, cleaned following regulations, organized salon paperwork, and studied more advanced facial treatments, products, and massages to consistently improve my education.

High School DiplomaLaurel High School, , LaurelMD2018
Personal Information
I am a driven esthetics student with outstanding skills in customer service and personal kaitlyn.harmon21@gmail.com service skills. I am committed to being professional, highly-skilled in techniques or methods I am taught/already know, and being competent. Discovering and performing new techniques and learning more about the beauty industry field is something I am constantly interested in.
Certifications
  • Bloodeborne Pathogens Certification (National Health & Safety Association)
  • Certified in Make-up Artistry (New Skills Academy)
  • Certified in Bridal Make-up Artistry (New Skills Academy)
  • Barbicide Certification (BARBICIDE)
  • Barbicide (COVID-19) Certification (BARBICIDE)
  • Dermalogica Clean Touch Certification (DERMALOGICA)
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Resume Overview

Companies Worked For:

  • Patrick's Hair Design
  • Aesthetic Center of Columbia
  • FUNcational
  • Ledo's Pizza

School Attended

  • Cortiva Institute
  • Laurel High School

Job Titles Held:

  • Receptionist
  • Daycare Worker
  • Waitress/Front Counter

Degrees

  • License
    High School Diploma

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