Receptionist Resume Example
Entry-level receptionist for corporate-level decision-makers. Meticulous and demonstrated success at implementing process improvements in line with company growth objectives. Tech-savvy administrative specialist employs in-depth knowledge of a medical environment. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 4 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
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- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated and communicated with 20+ clients daily to gather pertinent information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Scheduled appointments for patients via phone and in person.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Observed and documented patient status and reported patient complaints to case manager for resolution.
- Educated patients about medications, procedures and physician's instructions.
- Trained patients on how to properly operate medical equipment.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Communicated with patients by phone and via written correspondence.
- Monitored patient stability by checking vital signs and weight.
- Helped residents achieve goals and increase independence.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Transported patients to and from medical, dental and personal care appointments.
- Modified settings to adjust for dynamic mental and physical requirements.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Supported total well-being by planning social and physical activities.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Helped customers find specific products, answered questions and offered advice.
- Operated cash register, collected payments and provided accurate change.
The JROTC program is designed to teach high school students the value of citizenship, leadership, service to the community, personal responsibility, and a sense of accomplishment, while instilling in them self-esteem, teamwork, and self discipline.
Reached Captain ranking.
volunteered numerously for community projects and family out reach.
Earned ribbons displaying accomplishments and learned skills.
- First Aid/CPR
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Resume Overview
School Attended
- Robert E Lee High School
Job Titles Held:
- Receptionist
- Care Provider
- Customer Service /Cashier
Degrees
- High School Diploma
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