receptionist resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Multi-faceted and resourceful with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Skills
Customer and Client Relations
Conflict Resolution
Correspondence Distribution
Memorization and Recall
Documentation and reporting
Office administration
Professional demeanor
Customer/Client relations
Shorthand writing
Bookkeeping
Sorting and labeling
Time management
Verbal and written communication
Organization skills
Telephone skills
Scheduling
Strategic Planning
Performance improvement
Work History
05/2016 to 12/2019ReceptionistAgility | Atlanta, GA,
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Kept reception area clean and neat to give visitors positive first impression.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Routed incoming mail and messages to relevant personnel without delay.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Corresponded with clients through email, telephone or postal mail.
Resolved customer problems and complaints by helping resolve the problem..
Collected, sorted, distributed and sent mail and packages.
Scheduled and confirmed appointments and meetings for mechanics.
Received and routed business correspondence to correct departments and staff members.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
01/2005 to 10/2015WaitressAgia | Scottsdale, AZ,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Bussed and reset countless tables per shift, working efficiently to keep dining room and work areas clean.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared beverages and filled food orders for customers.
Managed event contracts, including estimates, event profiles and post-event summaries.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
06/1999 to 12/2004CashierMenards, Inc. | Merrillville, IN,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Checked prices for customers and processed items sold by scanning barcodes.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers with special services, account updates and promotional options.
Reviewed weekly sales circulars and monitored price changes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Expected in 05/1999 to to High School Diploma | General StudiesJasper High School, Jasper, ARGPA:
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