Receptionist Resume Example Hendricks Community Hospital Association

RECEPTIONIST

Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Strong planning, problem solving and communication skills. Highly organized and accurate maintaining filing systems.

Skills

Office equipment operations
Organization and efficiency
Efficient and accurate
Meticulous and organized
Multi-line telephone skills
Correspondence management
Open and clear communicator

Detail oriented
Multitasking ability
PC proficient
Security understanding
Flexible
Business operations understanding

Experience

Hendricks Community Hospital Association | Ivanhoe, MNReceptionist12/2015 - Current

Enter new patient personal/insurance information into EMR.
Print off progress notes and send to requesting parties.
Scheduled patients for appointments, reminder calls, and letters to patients.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted incoming mail and directed to correct personnel each day.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Kept reception area clean and organized to offer positive first impression to every visitor.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Provided information to callers and drafted office emails.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.

Hendricks Community Hospital Association | Ivanhoe, MNMedical Lab Technician12/2015 - Current

Supervised supplies in inventory and notified when items became low.
Performed troubleshooting to resolve common equipment issues or contacted technical consultant to repair complex problems.
Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
Prepared specific send-out lab samples for shipping to outside vendors.
Communicated with teammates and various departments within facility for smooth transfer of information and operations.
Documented patient medical information while following privacy procedures.
Completed preventive maintenance to keep lab equipment and facility in ideal condition.
Prepared reagents, solutions and supplies to conduct lab tests.
Analyzed specimens following quality control measures for accurate results.
Escorted patients to examining room or draw station and confirmed identity by asking date of birth.
Ordered laboratory supplies to maintain inventory stock.
Performed EKG's, chemistry analysis, urinalysis and hematology for multiple patients daily.
Reviewed patient data, prepared data reports and signed off on release of information requests.
Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
Maintained clean and fully operational laboratory equipment.
Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
Cleaned and sterilized lab area, tools and equipment.

Sunrise Manor Nursing Home | Tyler, MNCertified Nursing Assistant06/2012 - 08/2017

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented patient intake and dietary requirements and assisted with feeding.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Used mobility devices and lift equipment to carefully and transport patients.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented activities and recorded information in EMR system.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Sunrise Manor Nursing Home | Tyler, MNTrained Medication Aide12/2014 - 08/2017

Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Documented patient intake and dietary requirements and assisted with feeding.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Administered medications and educated patients as needed.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Attended to patients, continuously checking on needs and maintaining high standards of patient care.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Education and Training

Clarion-Goldfield-Dows High School | Clarion, IAHigh School Diploma05/1989

Westmar College | Westmar IowaSome College (No Degree) in Elementary Education

Kirwood Community College | Cedar Rapids, IASome College (No Degree) in Nursing

Minnesota West Community And Technical College | Granite Falls, MNCertified Nursing Assistant05/2012

Certifications

Basic Life Support (BLS) Certification 2015-present
Certified Nursing Assistant

Resume Overview

Companies Worked For:

Hendricks Community Hospital Association
Sunrise Manor Nursing Home

School Attended

Clarion-Goldfield-Dows High School
Westmar College
Kirwood Community College
Minnesota West Community And Technical College

Job Titles Held:

Receptionist
Medical Lab Technician
Certified Nursing Assistant
Trained Medication Aide

Degrees

High School Diploma
Some College (No Degree) in Elementary Education
Some College (No Degree) in Nursing
Certified Nursing Assistant

Receptionist Resume Example

Resume Score: 80%

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