Receptionist Resume Example
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RECEPTIONIST
Summary
Enthusiastic receptionist bringing expertise in any office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Im all about making customers feel like they've got us (the company) as new friends.
Skills
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Experience
02/2020 to Current
ReceptionistAlchemy Systems － Cortland , NY
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments based on employees availability and established load parameters.
- Entered data in Avionte software to keep records of employee information.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
01/2018 to 11/2019
ManagerMassage Envy － Santa Monica , CA
- Executed new training initiative to improve skills and develop leaders from within.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
- Gave input on how to improve training and employee productivity.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Coached new team members on job tasks and performance strategies.
- Analyzed employee workloads to meet seasonal fluctuation needs.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Planned and developed strategies to increase sales and territory.
- Planned and executed in-store promotional events toincrease customer engagement and sales revenues.
- Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Improved customer satisfaction by finding creative solutions to problems.
04/2014 to 01/2019
Dental Lab TechnicianHero Practice Services － Midwest City , OK
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Cleaned work area daily to maintain neat and organized environment.
- Created implants using waxes, ceramics and metals.
- Polished finished work to smooth rough edges and provide ideal fit.
- Cleaned and disinfected equipment using appropriate techniques to avoid contamination.
- Marked impressions with case numbers for easy patient identification.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Melted metals or mixed plasters, acrylic and porcelain to pour into molds, creating dental apparatuses and prosthetics.
Education and Training
03/2010
High School DiplomaHaughton High School － City, State
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Resume Overview
School Attended
- Haughton High School
Job Titles Held:
- Receptionist
- Manager
- Dental Lab Technician
Degrees
- High School Diploma
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