Receptionist Resume Example Travel Creations

RECEPTIONIST

Professional Summary

Skills

Professional demeanor
Documentation and reporting
Travel planning
Shorthand writing
Multi-Line Telephone Systems
Customer and Client Relations
Conflict Resolution
Telephone skills
Bookkeeping
Scheduling
Expense reporting
Organization skills
Travel coordination
Performance improvement
Administrative support
Office management

Customer/Client relations
Security awareness
Office administration
Transcription and Dictation
G Suite Knowledgeable
Correspondence Distribution
Memorization and Recall
Mail handling
Business operations
Sorting and labeling
Database administration
Verbal and written communication
Time management
Staff Management
Strategic Planning
Business administration

Work History

Receptionist, 06/2018 to 06/2020
Travel Creations – Naples, Florida

Drafted professional memos, letters and marketing copy to support business objectives and growth.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Kept reception area clean and neat to give visitors positive first impression.
Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
Wrote professional business documents, such as [Type] and [Type].
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Routed incoming mail and messages to relevant personnel without delay.
Received [Number] in-bound calls and initiated [Number] out-bound daily calls to introduce customers to products and services offered.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Collected, sorted, distributed and sent mail and packages.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Supported various administrative duties by proofreading, transcribing and invoicing.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Assisted over [Number] customers via phone each [Timeframe].
Answered [Number] incoming calls daily to resolve [Type] and [Type] issues and schedule appointments.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Scheduled and confirmed appointments and meetings for [Job Title].
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Resolved customer problems and complaints by [Action].
Answered and quickly redirected up to [Number] calls per [Timeframe].
Kept records in [Software] to maintain [Type] data by entering and updating information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Clinique Beauty Advisor, 06/2018 to 08/2019
Macy's – Naples, Florida

Increased sales 18% by offering advice on purchases and promoting additional products.
Assisted customers by answering questions and fulfilling requests.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Checked prices for customers and processed items sold by scanning barcodes.
Issued receipts and processed refunds, credits, or exchanges.
Listened to customer needs and desires to identify and recommend optimal products.
Kept bays and cosmetics and skincare areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in skincare and fragrance products.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Completed sales in excess of $2,000 a day with near-zero error rate using POS system.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Educated customers on promotions to enhance sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Answered questions about store policies and concerns to support positive customer experiences.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Drove team revenue totals by bringing in over $30,000 in sales.

Assistant Manager Skincare Boutique, 03/2013 to 06/2017
L'Occitane – Naples, Florida

Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored employee performance and developed improvement plans.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Trained team members in successful strategies to meet operational and sales targets.
Increased sales revenues by 17% over last year by promoting complementary products and educating customers about store promotions.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Submitted reports to senior management to aid in business decision-making and planning.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Provided current employees options for additional training opportunities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Implemented rewards program, bolstering customer retention 75%.
Supervised team of 4 employees and provided feedback on performance.
Applied customer feedback to develop process improvements and support long-term business needs.
Mentored 4-member sales team in applying effective sales techniques and delivering top-notch customer service.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Attended monthly sales meetings and reported pertinent information to employees.
Completed January inventory counts to verify stock levels, address discrepancies and forecast future needs.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Planned team-building exercises to increase employee performance and job satisfaction.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assisted Manager in interview process of prospective employees and provided feedback.
Increased a sale from $50 to $150 by showing complementary products, getting the customer in the "chair," and giving them a sensory experience of feeling the product on their skin, breathing in the aromatherapeutic scent, feeling ownership of the product, and building excellent customer rapport.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Onboarded new employees, including training, mentoring and new hire documentation.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Met or exceeded monthly sales goals as team leader by up to 30%.
Interviewed, hired and trained 5 staff associates and equipped to comply with company policies and procedures.
Communicated with managers of other departments to maintain transparency.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Promoted to Assistant Manager after only 11 months with company.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by 25% in 4 years.
Compiled Sales Reports, Operational Reports, and Target reports to help senior leaders effectively plan business direction and operational strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Associate of Science: Legal Studies, 04/2013
Florida Gulf Coast University - Fort Myers, FL

Resume Overview

Companies Worked For:

Travel Creations
Macy's
L'Occitane

School Attended

Florida Gulf Coast University

Job Titles Held:

Receptionist
Clinique Beauty Advisor
Assistant Manager Skincare Boutique

Degrees

Associate of Science : Legal Studies , 04/2013

Receptionist Resume Example

Resume Score: 80%

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