Supervised team of 4 employees and provided feedback on performance.
Applied customer feedback to develop process improvements and support long-term business needs.
Mentored 4-member sales team in applying effective sales techniques and delivering top-notch customer service.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Attended monthly sales meetings and reported pertinent information to employees.
Completed January inventory counts to verify stock levels, address discrepancies and forecast future needs.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Planned team-building exercises to increase employee performance and job satisfaction.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assisted Manager in interview process of prospective employees and provided feedback.
Increased a sale from $50 to $150 by showing complementary products, getting the customer in the "chair," and giving them a sensory experience of feeling the product on their skin, breathing in the aromatherapeutic scent, feeling ownership of the product, and building excellent customer rapport.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Onboarded new employees, including training, mentoring and new hire documentation.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Met or exceeded monthly sales goals as team leader by up to 30%.
Interviewed, hired and trained 5 staff associates and equipped to comply with company policies and procedures.
Communicated with managers of other departments to maintain transparency.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Promoted to Assistant Manager after only 11 months with company.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by 25% in 4 years.
Compiled Sales Reports, Operational Reports, and Target reports to help senior leaders effectively plan business direction and operational strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Associate of Science: Legal Studies, 04/2013 Florida Gulf Coast University - Fort Myers, FL