close
SEARCH

Receptionist Resume Example

Love this resume?Build Your Own Now
RECEPTIONIST
Professional Summary
Skills
  • Professional demeanor
  • Documentation and reporting
  • Travel planning
  • Shorthand writing
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Conflict Resolution
  • Telephone skills
  • Bookkeeping
  • Scheduling
  • Expense reporting
  • Organization skills
  • Travel coordination
  • Performance improvement
  • Administrative support
  • Office management
  • Customer/Client relations
  • Security awareness
  • Office administration
  • Transcription and Dictation
  • G Suite Knowledgeable
  • Correspondence Distribution
  • Memorization and Recall
  • Mail handling
  • Business operations
  • Sorting and labeling
  • Database administration
  • Verbal and written communication
  • Time management
  • Staff Management
  • Strategic Planning
  • Business administration
Work History
Receptionist, 06/2018 to 06/2020
Aledade – Tampa , FL
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
  • Wrote professional business documents, such as [Type] and [Type].
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received [Number] in-bound calls and initiated [Number] out-bound daily calls to introduce customers to products and services offered.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected, sorted, distributed and sent mail and packages.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Assisted over [Number] customers via phone each [Timeframe].
  • Answered [Number] incoming calls daily to resolve [Type] and [Type] issues and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled and confirmed appointments and meetings for [Job Title].
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Resolved customer problems and complaints by [Action].
  • Answered and quickly redirected up to [Number] calls per [Timeframe].
  • Kept records in [Software] to maintain [Type] data by entering and updating information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Clinique Beauty Advisor, 06/2018 to 08/2019
Belk – Lakeland , FL
  • Increased sales 18% by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Kept bays and cosmetics and skincare areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in skincare and fragrance products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Completed sales in excess of $2,000 a day with near-zero error rate using POS system.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Drove team revenue totals by bringing in over $30,000 in sales.
Assistant Manager Skincare Boutique, 03/2013 to 06/2017
L'Occitane – City , STATE
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased sales revenues by 17% over last year by promoting complementary products and educating customers about store promotions.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Provided current employees options for additional training opportunities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented rewards program, bolstering customer retention 75%.
  • Supervised team of 4 employees and provided feedback on performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Mentored 4-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Completed January inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Increased a sale from $50 to $150 by showing complementary products, getting the customer in the "chair," and giving them a sensory experience of feeling the product on their skin, breathing in the aromatherapeutic scent, feeling ownership of the product, and building excellent customer rapport.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Met or exceeded monthly sales goals as team leader by up to 30%.
  • Interviewed, hired and trained 5 staff associates and equipped to comply with company policies and procedures.
  • Communicated with managers of other departments to maintain transparency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Promoted to Assistant Manager after only 11 months with company.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 25% in 4 years.
  • Compiled Sales Reports, Operational Reports, and Target reports to help senior leaders effectively plan business direction and operational strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Science: Legal Studies, 04/2013
Florida Gulf Coast University - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Florida Gulf Coast University

Job Titles Held:

  • Receptionist
  • Clinique Beauty Advisor
  • Assistant Manager Skincare Boutique

Degrees

  • Associate of Science : Legal Studies , 04/2013

Similar Resumes

View All
Receptionist-Administrator-resume-sample

Receptionist Administrator

Jo-Ann Fabrics

Flint , MI