Receptionist Resume Example
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RECEPTIONIST
Summary
Responsible and energetic office assistant offering over 10 years of experience in many different environments. Proficient multi-tasker with ability to manage high-volume business inquiries. Cheerfully tackling a wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering data, supporting colleagues. Capable of helping customers with routine and challenging needs while remaining professional. Knowledgeable about many different things, including trades uncommon to my age, race or sex.
Skills
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Experience
ReceptionistAledade | Tallahassee , FL | June 2019 - September 2019
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Processed payments for products or services and updated accounts to reflect balance changes.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Responded to customer concerns and issues by phone, email, or other services provided.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Answered telephones and directed calls to appropriate staff members.
- Checked newsletters and other documents for proper formatting, grammar and spelling.
- Entered data in software to keep records of information.
- Answered and directed incoming calls using multi-line telephone system.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Provided information to callers and drafted office emails.
- Oversaw office inventory by restocking supplies and submitting purchase orders for new/depleting products and operating essentials.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
ServerMarriott International | Chicago , IL | October 2016 - November 2018
- Answered telephone to provide establishment information and take party reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Calculated charges, issued table checks and collected payments from customers.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Promoted desserts, appetizers and specialty drinks.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Prepared salads and appetizers to back up kitchen staff.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Administrative AssistantChenega Corporation | Rock Island , IL | November 2010 - November 2015
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Managed scheduling for 10 staff members, monitoring resource allocation to provide optimal coverage and service.
- Liaised between internal and external stakeholders, providing updated project status and performance reports.
- Processed financial documents including contracts, expense reports and invoices.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Set up and maintained physical and electronic filing systems.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
- Managed a team of 6 Housekeepers and 3 Maintenance, including training and task delegation.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Managed building access and supplied key cards to employees and visitors.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Managed phone calls from clients when Sales department was unavailable and provided informative answers to questions.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Facilitated working relationships with co-tenants and building management.
- Guided administrative and professional staff through computer and software problems.
- Performed complex administrative management of sensitive and confidential issues.
- Tracked expenses and documented records using Microsoft Office and Quickbooks.
- Assisted with administrative tasks, including filing, answering phones and completing reservations.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Created PowerPoint presentations used for business development.
Education and Training
High School DiplomaHarman School | | City, State | June 2008
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Resume Overview
School Attended
- Harman School
Job Titles Held:
- Receptionist
- Server
- Administrative Assistant
Degrees
- High School Diploma
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