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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Bilingual, skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Great networking skills with strong relationship-building abilities.

Recent High school Graduate with 3 years of experience in customer service. Detail-oriented Event Coordinator exercising essential attributes in coordination, planning and management of events that fulfill customer and company expectations.

Skills
  • Customer and client relations
  • Customer/Client relations
  • Documentation and reporting
  • Scheduling
  • Multi-line Telephone Systems
  • Verbal and written communication
  • Telephone skills
  • Conflict resolution
  • Time management
  • Organization skills
  • Sorting and labeling
Work History
Receptionist, 01/2020 to Current
Company Name – City, State
  • Operated multi-line telephone system to independently handle over 40 calls each day.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Received and routed business correspondence to correct departments and staff members.
  • Collected membership payments from clients and updated account balances.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Balanced esthetician's and therapist's availability, customer schedules and maximum load levels when scheduling appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
Event Coordinator, 01/2019 to 12/2019
Company Name – City, State
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Accurately calculated and processed expenses during and after events.
  • Selected and ordered décor and event materials.
  • Coordinated schedules and timelines for all events.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Planned large-scale events such as tradeshows, conferences, and meetings.
Insurance Agent Assistant, 01/2018 to 12/2018
Company Name – City, State
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Verified client information by analyzing existing evidence on file.
  • Posted payments to accounts and maintained records.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving insurance claim issues.
Education
High School Diploma: Expected in 06/2020
Hialeah High School - City, State
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Resume Overview

School Attended

  • Hialeah High School

Job Titles Held:

  • Receptionist
  • Event Coordinator
  • Insurance Agent Assistant

Degrees

  • High School Diploma : Expected in 06/2020

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