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Receptionist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Knowledgeable and professional Receptionist skilled in administrative support and customer service.

Years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Office equipment operations
  • Meticulous and organized
  • Organization and efficiency
  • Recordkeeping and bookkeeping
Experience
07/2016 to 09/2019 Receptionist Aledade | Visalia, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than [Number] incoming calls per day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
  • Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
  • Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
  • Drafted professional business communication, including [Type] and [Type].
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Directed and oversaw office personnel activities.
  • Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Determined needs of visitors and provided information or solutions.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Worked with office manager to attain operational goals.
01/2013 to 06/2014 Purchasing Administrator Fairmount Santrol | Fort Smith, AR,
  • Sourced new vendors for purchasing needs.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
08/2010 to 07/2012 Office Assistant Specialists On Call | Remote, VA,
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Maintained business records by updating customer information.
  • Answered approximately fifty calls daily and pleasantly welcomed visitors to office.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Received and screened high volume of internal and external communications.
  • Updated databases with repair data, verified changes in information and maintained 100% accuracy.
  • Automated office operations to manage client correspondence, record tracking and data communications.
03/1999 to 06/2011 Customer Service Representative Ntt Data Corporation | San Antonio, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in | Administrative Assistance And Secretarial Science South Central College , Faribault, MN GPA:
Expected in 06/1994 High School Diploma | Owatonna Senior High School, Owatonna, MN GPA:

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • South Central College
  • Owatonna Senior High School
Job Titles Held:
  • Receptionist
  • Purchasing Administrator
  • Office Assistant
  • Customer Service Representative
Degrees
  • Some College (No Degree)
  • High School Diploma