Receptionist Resume Example

• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
• Updated displays, cases and other customer-facing areas to increase sales of special items.
• Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
• Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Protected food from spoilage by storing according to safety procedures.
• Completed orders of all sizes according to customer preferences.
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
• Followed recipes and customer request details to prepare high-quality, delicious meals.
• Kept all utensils, dishes and glasses clean and ready for customer use.
• Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings.
• Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
• Documented and entered special orders for event catering and party trays.
• Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Assessed customer needs, including food allergies and suggested additional menu items as appropriate.

(TEMPORARY SEASONAL POSITION)

• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Sold various products by explaining unique features and educating customers on proper application.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Offered product and service consultations and employed upselling techniques.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Mentored team members in mastering sales techniques to consistently exceed objectives.
• Processed orders through system and coordinated product deliveries.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Recommended optimal merchandise based on customer needs and desires.

• Quickly and efficiently processed payments and made accurate change.
• Accurately measured ingredients required for specific food items to reduce waste.
• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
• Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
• Pleasantly served fresh food and beverages to customers at large concession stands.
• Effectively worked with teammates and openly invited coaching from management team.
• Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
• Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Maintained exceptional standards of customer service during high-volume, fast-paced operations.
• Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
• Answered guest questions, delivering most accurate and updated information available.
• Maintained dining and food service areas in clean, safe and sanitary manner.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Interacted effectively with fellow employees to stage food trays for distribution to customers.
• Organized food preparation stations and replenished supplies to maximize efficiency.
• Directed patrons to restrooms and other amenities within facility.
• Wiped counters and tables to remove dirt and food and maintain clean environment for guests.