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Receptionist Resume Example

Resume Score: 80%

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MC
RECEPTIONIST
Summary

Enthusiastic bringing expertise in office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Results-driven and excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in terminology, products and services to effectively address and respond to public and personnel inquiries.

Skills
  • Organization and efficiency
  • Meticulous and organized
  • Office equipment operations
  • Recordkeeping and bookkeeping
Experience
Receptionist / Company Name - City, State11/2016 - Current

-Maintained office safety by screening visitors, updating logs and issuing temporary passes.
-Provided clerical support to all team members to improve office efficiency and enhance productivity. -Prepared, compiled and filed documents as well as reports presented to various parties.
-Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
-Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
-Generated shipment invoices, prepared packages and set up courier deliveries for customers.
-Sorted incoming mail and directed to correct personnel each day.
-Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
-Kept reception area clean and organized to offer positive first impression to every visitor.
-Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

-Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
-Scheduled appointments and estimates.
-Answered calls to help guests with any questions or concerns.
-Maintained daily calendars, set appointments with clients and planned daily office events.

Service Deli Clerk / Company Name - City, State10/2019 - 04/2020
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Protected food from spoilage by storing according to safety procedures.
  • Completed orders of all sizes according to customer preferences.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Documented and entered special orders for event catering and party trays.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Sales Associate / Company Name - City, State11/2018 - 01/2019

(TEMPORARY SEASONAL POSITION)

  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through system and coordinated product deliveries.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Recommended optimal merchandise based on customer needs and desires.
Concessions Worker/Usher/Door Greeter/Box Office Cashier / Company Name - City, State11/2016 - 05/2017
  • Quickly and efficiently processed payments and made accurate change.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Pleasantly served fresh food and beverages to customers at large concession stands.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Answered guest questions, delivering most accurate and updated information available.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Interacted effectively with fellow employees to stage food trays for distribution to customers.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Directed patrons to restrooms and other amenities within facility.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Education and Training
Mountain View High School - City, State05/2019High School Diploma
Arizona Medical Training Institute - City07/2019CNA: Nursing Assistance
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Resume Overview

School Attended

  • Mountain View High School
  • Arizona Medical Training Institute

Job Titles Held:

  • Receptionist
  • Service Deli Clerk
  • Sales Associate
  • Concessions Worker/Usher/Door Greeter/Box Office Cashier

Degrees

  • Mountain View High School - City, State 05/2019 High School Diploma
    Arizona Medical Training Institute - City 07/2019 CNA : Nursing Assistance

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