Receptionist Resume Example
Professional and industrious bringing more than 5 years of experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Organized Receptionist and Appointment Setter with
1 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Multi-faceted and resourceful with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications.
Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in revolution/eagle soft.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 1 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected payments from clients and updated account balances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to independently handle over 100 or more calls each day.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Set vision appointments for vision employees.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Offered appointment information updates and rescheduling to guests.
- Greeted customers and visitors in-person and via telephone calls.
- Acted as first point of contact and set appointments for prospective clients.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone or postal mail.
- Greeted arriving members professionally by first name.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Recommended vision/dental to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Restocked salad bar and buffet for lunch and dinner service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age requirement for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Customer and client relations
- Documentation and reporting
- Multi-line telephone systems
- Conflict resolution
- Performance improvement
- Organization skills
- Scheduling
- Sorting and labeling
- Multitasking strengths
- Telephone skills
- Vision and dental insurance
- Quote information
- Vision /dental appointments
- Patient Care
- Positive behavior modeling
- Eagle soft / revolution competency
- Problem-solving
- Researching skills
- Sensitive information handling
- File/records maintenance
- Data entry
- Organizational skills
- Document scanning
- Financial records
- Team building
- Customer service
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Resume Overview
School Attended
- Liberty High School
- Phlebotomists Training Specialist
- CPR
Job Titles Held:
- Receptionist
- Customer Service Representative
- Server
Degrees
- High School Diploma , 05/2014
Phlebotomy Certificate , Phlebotomy 02/2020
CPR , 03/2019
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