Detail oriented and enthusiastic service receptionist with 7+ years experience providing excellent customer service, assessing customer needs, resolving issues and exceeding customer expectations. Dedicated to creating and maintaining long-term customer relationships to ensure customer retention, growth and maximizing company revenue. Adept at applying a company’s diverse portfolio of products, services and packages to offer to customers. Possessing strong understanding of MS Office Suites and various POS systems. Easy to adapt to new environments and quick to learn complicated software applications. Skilled at coordinating appointments and collecting messages to facilitate office communication.
Core Skills/Qualifications
Multilingual in Spanish, Farsi, Dari and English
Proficiency in Mac OSX and MS Office Suite (Excel, Word, Outlook, PPT, etc)
Work History
Receptionist, 12/2019 - Current East Alabama Medical Center – Alexander City, AL,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Scheduled and confirmed appointments and meetings for service on vehicles.
Answered and quickly redirected up to 50-300 calls per day.
Operated multi-line telephone system to independently handle over 50-300 calls each day.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept records in Microsoft Excel to maintain sales data by entering and updating information.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Supported various administrative duties by proofreading, transcribing and invoicing.
SERVER, 08/2018 - 12/2019 Lake Region Healthcare Corp. – Elbow Lake, MN,
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Prepare checks that itemize and total meal costs and sales taxes.
Check patrons' identi cation to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Tracked receipts, employee hours and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Trained back-up associates and led crew members in managing operations of storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Supervised employees and oversaw quality compliance with company standards for food and services.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Sales Associate, 03/2014 - 05/2016 Peopable – Kansas City, MO,
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained customer satisfaction while handling women's clothing returns quickly and professionally.
Achieved perfect attendance record for several months consecutively.
Prepared merchandise for sales floor by pricing or tagging.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Supported efficient and timely replenishment of sales floor merchandise.
Education
Bachelor's: Legal Studies, Expected in 10/2019 - University of California, Santa Cruz - Santa Cruz, CA GPA:
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