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Receptionist Resume Example

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RECEPTIONIST
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Languages

English and Spanish

Skills
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Business operations understanding
  • Organization and efficiency
  • Multi-line telephone skills
  • Office equipment operations
  • Multitasking ability
  • Service-oriented mindset
  • Document control
  • Multitasking and prioritization
  • Data entry
Experience
Receptionist|Econolodge - Southington, CT|01/2019 - Current
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided information to callers and drafted office emails.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sandwich Artist|Subway - Southington, CT|05/2019 - 07/2019
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Verified orders and bagged items for easy transport.
  • Cleaned and maintained all food preparation stations.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Executed all daily tasks and assisted other team members when needed.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Assisted customers, including answering questions and preparing orders.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered guest questions, delivering most accurate and updated information available.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Housekeeper|Econolodge - Southington, CT|09/2018 - 01/2019
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and vacuumed floors, hallways and stairwells.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Organized supplies for efficient use based on expected customer needs.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Reported all maintenance issues to the housekeeping status board.
  • Supplied guests with extra towels and toiletries when requested.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Swept and damp-mopped private stairways and hallways.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
Education and Training
Wilby High School||Waterbury, CT|2019High School Diploma
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Resume Overview

Companies Worked For:

  • Econolodge
  • Subway

School Attended

  • Wilby High School

Job Titles Held:

  • Receptionist
  • Sandwich Artist
  • Housekeeper

Degrees

  • High School Diploma

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