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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Enthusiastic Certified Nursing Assistant (CNA)/ student, who has clinical experience working in healthcare and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient care and important communication skills needed when working in the nursing field. Motivated to learn, grow and excel in healthcare.

Skills
  • Excellent customer service
  • First Aid/ CPR
  • Multitasking
  • Organizational skills
  • Following Safety Protocols
  • Time management
  • Welcoming Demeanor
  • Professional demeanor
  • Documentation and reporting
  • Security awareness
  • Memorization and Recall
  • Exceptional Communication Skills
  • Travel coordination
  • Performance improvement
  • Verbal and written communication
  • Administrative support
  • Transporting patients
  • Dementia and Alzheimer's knowledge
  • Feeding assistance expert
  • Proper use of PPE
  • Recording Vital Signs
  • Observing Responses
  • Documenting Behaviors
  • Companionship and Emotional Support
  • Chronic Disease Management
  • Compassionate caregiver
  • Responding to emergencies
  • Telephone skills
  • Conflict Resolution
  • Organization skills
Healthcare Experience
Receptionist, 06/2017 to 07/2018
Brookdale Allenmore Senior Living – Tacoma, Washington
  • Having a friendly and welcoming demeanor to provide excellent customer service.
  • Multitasking and organizational skills.
  • Understanding of confidentiality regulations and policies.
  • Maintaining a professional work environment.
  • Coordinating with other care facilities to set up appointments for residents.
  • Arranging medical shuttle services for residents.
  • Communicating with other departments to relay important messages.
  • Understanding and assisting with resident and visitor needs in the facility.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Scheduled and confirmed appointments and meetings for office staff and Residents.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Resolved customer problems and complaints .
  • Wrote professional business documents.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Certified Nursing Assistant, 12/2016 to 07/2018
Brookdale Allenmore Senior Living – Tacoma, Washington
  • Provide care and assistance to individuals in long-term care.
  • Assisted client in their apartment units by assisting with their basic activities of daily living.
  • My responsibilities included bathing, delivering meals, time management, escorting to meals, and arranging schedules for client's medical appointments.
  • Transporting clients to medical appointments, other state and federal agencies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Charge nurse informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Certified Nursing Assistant, 10/2015 to 01/2016
Koreans Women's Association – Tacoma , Washington
  • Provide care and assistance to individuals in long-term care.
  • Assisted client in their homes by assisting with their basic activities of daily living.
  • My responsibilities included bathing, medication management, meal prep and cooking, time management and arranging schedules for client's medical appointments.
  • Transporting clients to medical appointments, other state and federal agencies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep supervisors informed of changes.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associates of Pre-Nursing : 06/2020
Tacoma Community College - Tacoma Washington
  • Graduated with 3.49 GPA
  • Graduated with Honors
High School Diploma: 06/2017
Tacoma Community College - Tacoma Community College: Fresh Start Program
  • Graduated with 3.5 GPA
  • Graduated with Honors
  • Awarded Fresh Start Mission Award
  • Continued education in Pre-nursing
Certified Nursing Assistant: 08/2015
Excel Health Careers - Tacoma, Washington
CERTIFICATIONS
  • Certified Nursing Assistant, 2015-Present: Credential Number NC 60603692
  • Excel Health Careers Training- Tacoma, 2015
  • First Aid and CPR, 2015-Present
  • Long Term Worker Dementia Specialty Training, 2015
  • Long Term Worker Mental Health Specialty Training, 2015
  • Nurse Delegation for Nursing Assistants Course, 2015
  • HIV/AIDS Education Course, 2015
Affiliations

Puget Sound Youth Empowerment Services (PS-YES)/ Tacoma Steerlers Youth Football and Cheer Organization, Years Involved 2012-2014

-PS-YES purpose: To Establish business and community partnerships in support of our organizational goals. We encourage youth to establish personal and professional goals and develop self- confidence and achievement. We provide tools to develop social skills, team building, personal development with focus on increasing self-esteem and decreasing childhood obesity.

-My involvement: While volunteering for this youth organizations I was able to help organize team practices and football games/ cheer competitions, help facilitate fundraisers, and Organize concessions for games.

Honors and Awards

- Award for Volunteering services with Puget Sound Youth Empowerment Services (PS-YES), Received 2014

-Tacoma Community Colleges: Fresh Start Program's Mission Award- Continuous embodiment of the Fresh Start mission, Received 2017

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Resume Overview

Companies Worked For:

  • Brookdale Allenmore Senior Living
  • Koreans Women's Association

School Attended

  • Tacoma Community College
  • Excel Health Careers

Job Titles Held:

  • Receptionist
  • Certified Nursing Assistant

Degrees

  • Associates of Pre-Nursing : 06/2020
    High School Diploma : 06/2017
    Certified Nursing Assistant : 08/2015

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