Receptionist Resume Example Ecmc Group

RECEPTIONIST

Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Motivated offering valuable contributions in all facets of administrative activities derived from diverse, 5+year background. Recognized for exemplary time management, organization, prioritization and work ethic. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills

Security awareness
Customer/Client relations
Documentation and reporting
Multi-line telephone systems
Office administration
Organization skills
Bookkeeping
Conflict resolution
Expense reporting
Multitasking strengths
Technical Support

Sorting and labeling
Staff Management
Telephone skills
Database administration
Strategic Planning
Budgeting
Business Administration
Mail handling
Time management
Data Entry
Verbal and written communication

Work History

01/2020 - 03/2020Receptionist | Ecmc Group - Norcross , GA

Handled calls/ address customer inquiries and concerns.
Supported needs of front office with skill and efficiency.
Entered data from pet records and office visits into computer system
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Processed new patients and updated client records with key information
Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and [Animal].
Improved timely payment of bills by developing flexible payment plans for patients.
Coordinated front office duties, including customer service, patient scheduling and billing.
Completed and filed financial documentation for accounting purposes.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Maintained current and accurate medical records for over patients.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

03/2019 - 02/2020Bar Manager | Legends - Burgettstown , PA

Oversaw bar display to maximize attractiveness and functionality.
Used [Software] to process all invoices and inventory purchases.
Conducted bar training sessions for new employees to teach proper bar services.
Fostered repeat customers by consistently providing efficient, friendly service.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Took customer orders and capitalized on opportunities to sell special beverage .
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Closed out cash register with accuracy and prepared cashier report.
Set up bar for operation, obtained cash bank and stocked service bar.

10/2018 - 06/2019Receptionist | Ecmc Group - Houston , TX

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Operated multi-line telephone system to independently handle over calls each day.
Kept reception area clean and neat to give visitors positive first impression.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Sorted, received and distributed mail correspondence between departments and personnel.
Routed incoming mail and messages to relevant personnel without delay.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

11/2018 - 01/2019Cashier | Dignity Health - Englewood , CO

Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.

Education

Permian High School, City, StateGED:

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Receptionist Resume Example

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