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Receptionist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Ultimate Medical Academy - Clearwater Clearwater, FL Expected in 05/2022 Medical Office Management : Office Supervision And Management - GPA :
Capps Medical Institute Pensacola, FL, Expected in 05/2008 Medical Office Admin : Medical Office Assistance - GPA :
Washington High School Pensacola, FL, Expected in 05/2003 High School Diploma : - GPA :
Work History
Education Realty Trust Inc. - Receptionist
North Hollywood, CA, 01/2019 - 04/2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Triaged incoming calls on 850-476-2800-line phone system and directed to departments based on customer needs.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Operated multi-line telephone system to independently handle over 400 calls each day.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Assisted over 150 customers via phone each day.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Logan's Roadhouse - Hostess and Take-out Specialist
City, STATE, 01/2018 - 10/2018
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed 50-guest parties by organizing menus, spaces and special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating and menu options information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms every 30 minutes to keep spotless.
  • Helped servers and bartenders by taking drink orders, appetizers.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Outback Steakhouse - Hostess and Take-out Specialist
City, STATE, 01/2017 - 01/2018
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Planned and executed 50-guest parties by organizing menus, spaces and special requests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Conducted every 5-10 minutes dining room and server checks to assess readiness for expected customer loads.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using pencil and paper.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Checked and restocked server areas and organized and got change for front counter.
  • Answered customer questions about hours, seating and menu options information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $125 per table.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Monitored seating area and checked restrooms every 15-20 minutes to keep spotless.
  • Recorded available tables after seating each party using pencil and paper.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

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Resume Overview

School Attended
  • Ultimate Medical Academy - Clearwater
  • Capps Medical Institute
  • Washington High School
Job Titles Held:
  • Receptionist
  • Hostess and Take-out Specialist
  • Hostess and Take-out Specialist
Degrees
  • Medical Office Management
  • Medical Office Admin
  • High School Diploma