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Receptionist Resume Example

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RECEPTIONIST
Summary

Versatile and hardworking bringing valuable experience in administrative roles, including Front Desk/Receptionist and Team Manager for high volume/high paced environments -related organizations. Possessing uncompromising work ethic, time management, organization and prioritization qualities.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Organization and efficiency
  • Multitasking and prioritization
  • Service-oriented mindset
  • Data entry
  • PC proficient
  • Correspondence management
  • Team supervision
  • Team management
  • Communications
  • Process improvement
  • Organization
  • Team building
  • MS Office
  • Relationship development
  • Administrative support
  • Customer service
  • Safety understanding
  • RFI Scanners
  • Continuous development
  • Nutrition supplement familiarity
  • Multitasking ability
Experience
ReceptionistCity Nail Bar | Indianapolis, IN | Mar 2020-Mar 2022
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize companys sales and services.
Team Lead ManagerPitney Bowes | Indianapolis, IN | Dec 2018-Dec 2019
  • Solved problems, handled escalated issues and mitigated risks.
  • Initiated training sessions and coached employees to develop effective staff.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities such as assembly line production.
  • Coordinated and encouraged professional development among direct reports.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Oversaw daily workloads and workflow for smooth operations.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Reacted to complex game situations quickly and effectively.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Interviewed, hired and trained new quality customer service representatives.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Delegated daily tasks to team members to optimize team productivity.
  • Kept work flowing smoothly in and out of assembly line produnction department by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
  • Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Team LeaderNewgistics Inc. | Indianapolis, IN | Jan 2017-Jul 2019
  • Counted, sorted and stacked finished pieces for easy access.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Delegated daily tasks to team members to optimize team productivity.
  • Integrated process improvements to increase overall workflow.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education and Training
Some College (No Degree): Medical AssistingBrown Mackie College | Indianapolis, iN
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Resume Overview

Companies Worked For:

  • City Nail Bar
  • Pitney Bowes
  • Newgistics Inc.

School Attended

  • Brown Mackie College

Job Titles Held:

  • Receptionist
  • Team Lead Manager
  • Team Leader

Degrees

  • Some College (No Degree) : Medical Assisting

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