Receptionist Resume Example
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RECEPTIONIST
Professional Summary
Dedicated employee with a professional background in multiple different fields and experience in many more. I show up early and prepared everyday with a positive outlook and desire to start the day with a productive mindset. I understand the complexities of a client based business and have excellent customer service skills and speak properly with a professional demeanor.
Work History
Receptionist, 09/2020 to 10/2020Esri - Olympia , WA
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative, 05/2020 to 08/2020Hajoca Corporation - Santa Fe , NM
- Recommended Veterinary Products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Processed new patients and updated client records with key information using [Software].
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for over 40,000 patients.
Student Veterinary Technician , 10/2019 to 03/2020Ockham - Nashville , TN
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Walked pets outside Multiple times per shift to prevent accidents in group play areas and on bedding.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Fed, walked and bathed animals.
Animal Caretaker, 06/2015 to 03/2019Westbury Animal Hospital - City , STATE
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Supported average of 5-10 animal surgeries per week by preparing animals, maintaining surgical equipment and monitoring animal condition after surgery.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed physical examination of animals by recording basic vital signs, including pulse, respiration data and temperature.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Worked with more than 20-50 animals each day to provide skilled bathing and grooming services.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Education
High School Diploma, 05/2019
Morton Ranch High School - City, State
- Coursework in all AP and Pre-AP courses.
Skills
- Office administration
- Documentation and reporting
- Professional demeanor
- Shorthand writing
- Transcription and Dictation
- Multi-Line Telephone Systems
- Memorization and Recall
- Sorting and labeling
- Administrative support
- Bookkeeping
- Time management
- Office management
- Mail handling
- Telephone skills
- Scheduling
- Organization skills
- Verbal and written communication
- Call Forwarding
- Filing
- Cash Handling
- Appointment Scheduling
- Payment collection
- MS Office
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Resume Overview
School Attended
- Morton Ranch High School
Job Titles Held:
- Receptionist
- Customer Service Representative
- Student Veterinary Technician
- Animal Caretaker
Degrees
- High School Diploma , 05/2019
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