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Receptionist Resume Example

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Cecily
De Aragon
Professional Summary

Reliable and enthusiastic receptionist offering 6 months of experience in efficient front desk position. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for a 2 -member staff. Friendly Receptionist with 6 Months background in Toyota. Knowledgeable about security, service requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Security awareness
  • Customer/Client relations
  • Shorthand writing
  • Documentation and reporting
  • Customer and Client Relations
  • Memorization and Recall
  • Performance improvement
  • Verbal and written communication
  • Sorting and labeling
  • Organization skills
  • Data Entry
  • Telephone skills
  • Administrative support
Education
Miami Killian Senior High SchoolMiami, FL06/2019High School Diploma
Certifications
  • First Aid/CPR Certified
Work History
West Kendall Toyota- Receptionist
Miami, FL02/2020 - Current
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer problems and complaints by trying to fix the situation, further including my manager.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Dunkin' Donuts- Dunkin Donuts Crew Member
Miami, FL08/2019 - 01/2020
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Operated as full-service food provider in Dunkin' Donuts establishment by taking orders, preparing meals and collecting payments.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Observed customer purchases in line and differentiated between standard portions.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
Carter's And Oshkosh B'gosh- Sales Associate
Miami, FL10/2018 - 06/2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Solved customer challenges by offering children's accessories as well as products and services for a better deal.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained customer satisfaction while handling online and in-store product returns quickly and professionally.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Burger King- Burger King Crew Member
Miami, FL11/2018 - 02/2019
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated as full-service food provider in Burger King establishment by taking orders, preparing meals and collecting payments.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Processed payments and counted change to complete transactions.
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Resume Overview

Companies Worked For:

  • West Kendall Toyota
  • Dunkin' Donuts
  • Carter's And Oshkosh B'gosh
  • Burger King

School Attended

  • Miami Killian Senior High School

Job Titles Held:

  • Receptionist
  • Dunkin Donuts Crew Member
  • Sales Associate
  • Burger King Crew Member

Degrees

  • High School Diploma

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