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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Reliable and enthusiastic Receptionist offering 5 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 30-member staff. Well-organized professional equipped with 8-year background in customer service industry. Commended for increasing overall efficiency 50% by overhauling filing systems and answering and screening 800 telephone calls daily.

Skills
  • Professional demeanor
  • Customer/Client relations
  • Organization skills
  • Telephone skills
  • Lesson Planning
  • Documentation and reporting
  • Sorting and labeling
  • Bookkeeping
  • Mail handling
  • Spanish translation
Work History
Receptionist, 12/2015 to Current
Periodontal Associates Of North Florida – Tallahassee, Florida
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Corresponded with clients through email, telephone or postal mail
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Kept reception area clean and neat to give visitors positive first impression
  • Scheduled and confirmed appointments and meetings for [Job Title]
Private Nanny, 12/2015 to Current
Colon Family – Tallahassee, FL
  • Assisted children with homework assignments and special projects across different subjects to promote academic success
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
  • Involved children in caring for household pets and chores
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
  • Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships
Customer Relations Representative, 06/2013 to 11/2015
Xerox- Department Of Revenue – Tallahassee, FL
  • Handled child support customers in demanding office setting in coordination with solid team of 5 customer service associates.
  • Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Answered up to 800 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
  • Filled out Research payment forms and related documentation to assist callers with obtaining required services and resolving issues.
Lead Hostess, 12/2011 to 05/2013
El Jalisco Mexican Resturant – Tallahassee, FL
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 20%
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Guestpro
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Education
Associate of Science: Paralegal, Expected in 06/2021
Tallahassee Community College - Tallahassee, FL
  • Continuing education in General Associates of Art Degree
High School Diploma: 05/2013
Leon High School - Tallahassee, FL
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Resume Overview

Companies Worked For:

  • Periodontal Associates Of North Florida
  • Colon Family
  • Xerox- Department Of Revenue
  • El Jalisco Mexican Resturant

School Attended

  • Tallahassee Community College
  • Leon High School

Job Titles Held:

  • Receptionist
  • Private Nanny
  • Customer Relations Representative
  • Lead Hostess

Degrees

  • Associate of Science : Paralegal , Expected in 06/2021
    High School Diploma : 05/2013

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