Receptionist Resume Example
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RECEPTIONIST
Professional Summary
Reliable and enthusiastic Receptionist offering 5 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 30-member staff. Well-organized professional equipped with 8-year background in customer service industry. Commended for increasing overall efficiency 50% by overhauling filing systems and answering and screening 800 telephone calls daily.
Skills
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Work History
Receptionist, 12/2015 to Current
Exabeam – Dallas , TX
Exabeam – Dallas , TX
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Sorted, received and distributed mail correspondence between departments and personnel
- Corresponded with clients through email, telephone or postal mail
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled and confirmed appointments and meetings for [Job Title]
Private Nanny, 12/2015 to Current
Yamaha Motor Corp – Pleasant Prairie , WI
Yamaha Motor Corp – Pleasant Prairie , WI
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Involved children in caring for household pets and chores
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
- Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
Customer Relations Representative, 06/2013 to 11/2015
Xerox- Department Of Revenue – City , STATE
Xerox- Department Of Revenue – City , STATE
- Handled child support customers in demanding office setting in coordination with solid team of 5 customer service associates.
- Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Answered up to 800 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Filled out Research payment forms and related documentation to assist callers with obtaining required services and resolving issues.
Lead Hostess, 12/2011 to 05/2013
El Jalisco Mexican Resturant – City , STATE
El Jalisco Mexican Resturant – City , STATE
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 20%
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Guestpro
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Education
Associate of Science: Paralegal, Expected in 06/2021
Tallahassee Community College - City
Tallahassee Community College - City
- Continuing education in General Associates of Art Degree
High School Diploma: 05/2013
Leon High School - City
Leon High School - City
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Resume Overview
School Attended
- Tallahassee Community College
- Leon High School
Job Titles Held:
- Receptionist
- Private Nanny
- Customer Relations Representative
- Lead Hostess
Degrees
- Associate of Science : Paralegal , Expected in 06/2021
High School Diploma : 05/2013
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