Receptionist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized Office Manager with noted experience in administrative management. Strong communication skills that improved company objectives across management division through regular correspondence and scheduled status updates. Performed billing, collection and reporting functions for Office Superiors, which resulted in improved customer satisfaction scores. Implemented modifications to improve overall effectiveness of personnel and activities. Prioritize projects and multitask effectively to achieve project goals such as: automating client correspondence, record tracking and data communication. Methodical and detail-oriented team player with expertise in team leadership. Offering professionalism, with attention to detail and strong work ethic. Adept and able to multitask in a fast-paced environment. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Adaptable Office Administrator with 3 years of background in Communication, Business and Management. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player. Driven Business Office Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Enthusiastic Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of exceptional customer service and problem solving, multi-tasking skills and training in Management. Motivated to learn, grow and excel in Business/Communication. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using MedConnect appointment scheduling system to manage over 40 patients weekly. Organized and accurate in managing patient flow. Energetic Receptionist offering wealth of experience in interacting with office staff and patients, while answering multi-line telephone system and scheduling appointments on EMR/EHR systems. Hardworking, educated and willing to go extra mile to complete tasks. Skilled with scheduling, bookkeeping and medical records software. Friendly phone skills for outgoing and incoming calls. Reliable and responsible with organization to maintain physical files. Dedicated Medical Receptionist who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers great multi-tasking and communication skills, regarding medical terminology with the knowledge of patient care. Committed to helping each patient feel welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated, with experience in scheduling appointments and gathering information, based off of patient referrals from PCP. Hardworking Medical Receptionist who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence, managing patient files, scheduling post operation appointments and keeping a clear line of communication open throughout the work place. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Medical Receptionist, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of EMR and Patient Care and training in a fast paced medical office environment. Motivated to learn, grow and excel in the Medical Office Operations. Reliable employee seeking Medical Receptionist position. Offering excellent communication and good judgment, in accordance with all Government and State HIPAA Laws. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Handling Customer Complaints
  • Schedule Coordination
  • Report Preparation and Analysis
  • Complex Problem Solving
  • Decision Making
  • Microsoft Office Suite
  • Friendly and Relatable
  • Meeting Coordination and Support
  • Adaptable and Resilient
  • Diligent Follow Through
  • Maintenance Coordination
  • Attention to Detail
  • Goal Setting
  • Verbal and Written Communication
  • Customer Service Management
  • Microsoft Office
  • Multitasking and Prioritization
  • Honesty and Integrity
  • Accounts Payable and Receivable
  • Confidence and Drive
  • Documentation and Recordkeeping
  • Customer Service
  • Medical Recordkeeping
  • Critical Thinking
  • Organization and Time Management
  • Medical Charting
  • Taking Patient Histories and Referrals
  • Patient Care in EMR/EHR
  • Appointment Scheduling
  • Data Entry Software
  • EHR Software
  • Patient Health Information Access
  • HIPAA Compliance
  • Collaboration and Teamwork
  • Patient Referral
  • Adaptable and Flexible
  • Scheduling Tests and Procedures
  • Insurance Authorizations
  • Patient Database Maintenance
  • Patient Eligibility Requirements
Work History
10/2021 to 10/2021
PRN/CLN Float/Physician Office Representative Exabeam Dallas, TX,
  • Coordinated patient scheduling, check-in, and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Completed and filed financial documentation for accounting purposes.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
07/2021 to 07/2021
Receptionist Amita Health Woodridge, IL,
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with patients and updated patient records.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept records in EHR to maintain patient information.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Triaged incoming calls on multi-line phone system and directed to departments based on patient needs.
  • Checked-in patients and managed patient's charts to comply with HIPAA guidelines.
  • Aggregated and prepared doctor referrals, patient charts (EHR) and made appointments 2 weeks ahead for Valley Neurosurgery Office.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered large volume of incoming calls daily to resolve patient issues and scheduled appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
04/2019 to 07/2021
Business Office Manager University Of Washington Seattle, WA,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Communicated company objectives across management division through regular correspondence and scheduled status updates.
  • Performed billing, collection and reporting functions for Office Supervisors.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
06/2017 to 10/2017
Pharmacy Technician Walgreens Customer Care Center City, STATE,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Performed wide range of pharmacy communication operations with strong commitment to accuracy, efficiency and service quality.
  • Processed over 500 prescriptions per day in busy pharmacy/call center, achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
Expected in
Bachelor of Arts: Communication Studies
The University of Virginia's College At Wise - Wise, VA
  • Continuing education in Communication/Business
  • Received National Honor Society Scholarship
Expected in 05/2011
Associate of Arts: Business Administration And Management
Mountain Empire Community College - Big Stone Gap, VA
  • Graduated with 4.0 GPA
  • Dean's List: 2009-2011
  • Graduated summa cum laude
  • Received National Honor Society Scholarship
Expected in 06/2009
High School Diploma:
Clintwood High School - Clintwood, VA,
  • Member of National Honor Society
  • Awarded 4 year college scholarship
  • Graduated with 3.8 GPA
Work History Gap

I left Walgreens Customer Care Center due to health issues, which are now resolved.

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Resume Overview

School Attended
  • The University of Virginia's College At Wise
  • Mountain Empire Community College
  • Clintwood High School
Job Titles Held:
  • PRN/CLN Float/Physician Office Representative
  • Receptionist
  • Business Office Manager
  • Pharmacy Technician
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma