I am actively seeking a long term job with a set schedule that will accommodate my schooling.
Receptionist, 10/2019 to Current Rodeo Realty – Calabasas, CA
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Offered appointment information updates and rescheduling to guests.
Answered and quickly redirected up to 50 calls per day.
Dispersed incoming mail to distribute to correct recipients throughout the office.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Maintained building security by monitoring logbook and issuing visitor badges.
Acted as first point of contact and set appointments for prospective clients.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Monitored and screened visitors to verify access to facility and inter-office personnel.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Sorted, received and distributed mail correspondence between departments and personnel.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Organized and scheduled office meetings as well as client appointments for team of 30+ professionals, effectively accommodating hectic agendas.
Kept reception area clean and neat to give visitors positive first impression.
Receptionist, 01/2018 to 09/2019 Setiba Aesthetics Group – Westlake Village, CA
Answered phone calls from clients, vendors and various other callers seeking information.
Directed new and reoccurring patients to complete forms as well as process patient related paperwork.
Greeted patients in person and via telephone calls with gratitude and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give our patients a positive impression of the company.
File and scan all patient records daily and pull patient files for the next day's appointment in correct order by time.
Being a receptionist calls for giving each patient the best first and last impression of your business, as for when they walk in, we are the face of the company. Receptionist's are the first face a patient sees. Always greet every in person visitor with a smile on your smile and do not be shy to converse with them. Talking with patients on interpersonal levels gives them a sense of meaning and welcomeness.
Being aware of your work environment is key. If a patient is being told there is a wait time before their appointment, I will keep them preoccupied by scheduling their follow up appointment. I see what treatments they are in for and will inform them of the other services we provide that may be in their interest.
Call patients 24 hours before to remind and confirm them of their appointment.
Display professionalism, good judgement, maturity and fairness when interacting with others. Have a strong sense of willingness to work as a team player to meet the common goals of the organization.
Server/Hostess, 03/2017 to 12/2017 Stonefire Grill – West Hills, CA
This job required your constant attention as you are not only a single position, but instead you are expected to help out everywhere.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables, working efficiently to keep dining room and work areas clean.
Brand Rep, 10/2015 to 05/2016 MCRES, Inc – Sherman Oaks, CA
Communicated product value, quality and style to educate and entice potential customers.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
I assisted in the process of day to day paperwork and organized files where needed.
Intently wrote down all phone messages and relayed them to the appropriate personnel.
Ordered and distributed office supplies while adhering to a fixed office budget.
Performed tasks around the office to keep it clean and organized at all times.
I have obtained great social skills from this job by consistently providing professional, friendly and engaging services when handling customers.
High School Diploma: 06/2015 Oak Park High School - Oak Park
Associate of Applied Science: Business, 05/2018 Moorpark College - Moorpark
Bachelor of Arts: Business, Expected in 05/2022 Channel Islands University - Camarillo, CA
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Companies Worked For:
Setiba Aesthetics Group
Oak Park High School
Channel Islands University
Job Titles Held:
High School Diploma : 06/2015 Associate of Applied Science : Business , 05/2018 Bachelor of Arts : Business , Expected in 05/2022
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