Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a very goal oriented, respectful and dedicated employee. I am an organized fast learner and typist. I enjoy helping others with a friendly and positive attitude. I am a professional behind the desk with over ten years in the secretarial field.

  • Superb customer service
  • Valid Pennsylvania driver's license
  • Reliable transportation
  • Dedicated team member
  • Administrative skills
  • Multi-line phone systems
  • Schedule management
  • Microsoft office knowledge
  • Database entry
  • Organized
  • Goal oriented
  • Friendly and professional attitude
  • Experienced in alpha-numerical filing
  • Quick learner
  • Prioritization and time management
  • Intuit QuickBooks knowledge
  • Professional letter writing
  • Mail management
  • Invoices and billing
  • Experience in handling and managing delinquent accounts
  • AR/AP
  • Inventory ordering and organization
  • Conflict resolution
  • Relationship development
  • Drawer balancing
  • Excellent listening skills
  • Bookkeeping
  • Budget planning
  • Trip coordination experience
  • Cash deposit preparation
  • Able to lift 50+ pounds
  • OSHA and HIPAA compliant
  • Medical terminology
  • First Aid and CPR knowledge
  • Ability to take proper vitals
  • Insurance eligibility and verification
  • Venipuncture and Phlebotomy
05/2006 to 06/2020 Receptionist Exabeam | Phoenix, AZ,
  • Professionally answered and handled all incoming telephone calls.
  • Scheduled service appointments
  • Handled customers questions and concerns in a friendly, professional manner.
  • Handled company marketing and monthly promotions.
  • Organized and updated daily, weekly and monthly calendar obligations for technicians and management.
  • Processed payments for services completed and updated accounts to reflect balance changes.
  • Handled past due accounts.
  • Entered data in Quick Books Pro software to keep records of customer payments and service information.
  • Drafted professional invoices and statements.
  • Drafted quarterly, monthly and annual service contracts through Microsoft Office and Microsoft Word.
  • Handled Inventory and placed product orders when necessary.
  • Kept the office space organized and clean.
  • Helped gather and deliver paperwork to the companies accountant.
  • Picked up the business mail from the post office.
  • Made deposits for the company into the companies account.
10/2013 to 03/2014 Product Service Exchange Clerk Trinity Health Corporation | Niskayuna, NY,
  • Answered all incoming calls in a timely and professional manner.
  • Typed customer information into our office software and various forms of data entry for the services completed.
  • Performed product service calls to our customers and scheduled their upcoming services for their appliances.
  • Completed customer satisfaction surveys and handled all concerns or complaints directing them to proper management when needed.
  • Handled all delegated tasks, including product service exchange and dispatching daily service calls to the technicians.
  • Improved operations by working with team members and customers to find workable solutions.
  • Met or exceeded my quota every day.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email, fax and office machines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Earned reputation for good attendance and hard work.
08/2009 to 04/2010 Front Desk Medical Receptionist Woodbourne Family Practice | City, STATE,
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Set up appointments for physician visits and procedures using calendar software.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled all incoming faxes forwarding them to their proper desks.
  • Filing patient charts and new medical records.
  • Straightened up the waiting room so that it remained neat and organized.
  • Abided by all OSHA and HIPAA rules and regulations.
Education and Training
Expected in | Accounting And Business Management Bucks County Community College, Newtown, PA GPA:
  • Major in Accounting
  • Minor in psychology
Expected in 06/2006 High School Diploma | Harry S Truman High School, Levittown, PA GPA:
  • Honor Roll 3rd and 4th semester of senior year.
  • Photography
  • Video production
  • Business Mathematics
  • Major in English and Mathematics
Expected in 09/2008 Medical Assistant Certification | Clinical Medical Assistant Lincoln Technical Institute - Philadelphia , Philadelphia, PA GPA:
  • Magna cum laude graduate
  • Completed coursework in clinical, billing and coding and phlebotomy.
  • 3.9 GPA

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Resume Overview

School Attended

  • Bucks County Community College
  • Harry S Truman High School
  • Lincoln Technical Institute - Philadelphia

Job Titles Held:

  • Receptionist
  • Product Service Exchange Clerk
  • Front Desk Medical Receptionist


  • Some College (No Degree)
  • High School Diploma
  • Medical Assistant Certification

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