Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a very goal oriented, respectful and dedicated employee. I am an organized fast learner and typist. I enjoy helping others with a friendly and positive attitude. I am a professional behind the desk with over ten years in the secretarial field.
Skills
Superb customer service
Valid Pennsylvania driver's license
Reliable transportation
Dedicated team member
Administrative skills
Multi-line phone systems
Schedule management
Microsoft office knowledge
Database entry
Organized
Goal oriented
Friendly and professional attitude
Experienced in alpha-numerical filing
Quick learner
Prioritization and time management
Intuit QuickBooks knowledge
Professional letter writing
Mail management
Invoices and billing
Experience in handling and managing delinquent accounts
AR/AP
Inventory ordering and organization
Conflict resolution
Relationship development
Drawer balancing
Excellent listening skills
Bookkeeping
Budget planning
Trip coordination experience
Cash deposit preparation
Able to lift 50+ pounds
OSHA and HIPAA compliant
Medical terminology
First Aid and CPR knowledge
Ability to take proper vitals
Insurance eligibility and verification
Venipuncture and Phlebotomy
Experience
05/2006 to 06/2020ReceptionistExabeam | Phoenix, AZ,
Professionally answered and handled all incoming telephone calls.
Scheduled service appointments
Handled customers questions and concerns in a friendly, professional manner.
Handled company marketing and monthly promotions.
Organized and updated daily, weekly and monthly calendar obligations for technicians and management.
Processed payments for services completed and updated accounts to reflect balance changes.
Handled past due accounts.
Entered data in Quick Books Pro software to keep records of customer payments and service information.
Drafted professional invoices and statements.
Drafted quarterly, monthly and annual service contracts through Microsoft Office and Microsoft Word.
Handled Inventory and placed product orders when necessary.
Kept the office space organized and clean.
Helped gather and deliver paperwork to the companies accountant.
Picked up the business mail from the post office.
Made deposits for the company into the companies account.
10/2013 to 03/2014Product Service Exchange ClerkTrinity Health Corporation | Niskayuna, NY,
Answered all incoming calls in a timely and professional manner.
Typed customer information into our office software and various forms of data entry for the services completed.
Performed product service calls to our customers and scheduled their upcoming services for their appliances.
Completed customer satisfaction surveys and handled all concerns or complaints directing them to proper management when needed.
Handled all delegated tasks, including product service exchange and dispatching daily service calls to the technicians.
Improved operations by working with team members and customers to find workable solutions.
Met or exceeded my quota every day.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Supported office clerical functions using word processing and other software, email, fax and office machines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Took accurate messages for staff and management to facilitate open and speedy communication.
Earned reputation for good attendance and hard work.
08/2009 to 04/2010Front Desk Medical ReceptionistWoodbourne Family Practice | City, STATE,
Answered multi-line phone system and directed callers to requested personnel and departments.
Set up appointments for physician visits and procedures using calendar software.
Took messages from patients and promptly relayed to appropriate staff.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Observed strict HIPAA guidelines at all times according to company policy.
Interviewed patients to collect medical information and insurance details.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Informed patients of financial responsibilities prior to rendering services.
Handled all incoming faxes forwarding them to their proper desks.
Filing patient charts and new medical records.
Straightened up the waiting room so that it remained neat and organized.
Abided by all OSHA and HIPAA rules and regulations.
Education and Training
Expected in | Accounting And Business ManagementBucks County Community College, Newtown, PAGPA:
Major in Accounting
Minor in psychology
Expected in 06/2006High School Diploma | Harry S Truman High School, Levittown, PAGPA:
Honor Roll 3rd and 4th semester of senior year.
Photography
Video production
Business Mathematics
Major in English and Mathematics
Expected in 09/2008Medical Assistant Certification | Clinical Medical AssistantLincoln Technical Institute - Philadelphia , Philadelphia, PAGPA:
Magna cum laude graduate
Completed coursework in clinical, billing and coding and phlebotomy.
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