Receptionist Resume Example
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RECEPTIONIST
Professional Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Skills
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Work History
10/2019 - 03/2020Receptionist | Faegre Baker Daniels - Denver , CO
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Scheduled office meetings and client appointments for team of 10 professional case managers.
- Operated multi-line telephone system to independently handle over 100 calls each day.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
04/2019 - 09/2019Loan Officer Assistant | Century Communities - Norcross , GA
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Assembled important paperwork and disclosures for borrower.
- Consistently ensured loan compliance with mortgage lending laws and regulations.
- Communicated with customers daily to request information and complete paperwork.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Monitored key dates to obtain information by deadlines.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Prepared professional business correspondence on behalf of loan officerto obtain information and facilitate processing steps.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
07/2018 - 04/2019Administrative Assistant | Koch Industries, Inc. - Perry , FL
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Offered departmental administrative support.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
12/2016 - 07/2018Spa Receptionist | Four Seasons Hotels Inc - Kailua Kona , HI
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Escorted clients to correct spa areas including treatment rooms and offices.
- Listened closely to customer complaints and responded appropriately to issues.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Introduced new beauty products to consumers by informing clients about use and benefits.
Education
10/2008Robert Morgan Educational Center And Technical College, City, StateGED: High School
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Resume Overview
School Attended
- Robert Morgan Educational Center And Technical College
Job Titles Held:
- Receptionist
- Loan Officer Assistant
- Administrative Assistant
- Spa Receptionist
Degrees
- GED : High School
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