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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Office administration
  • Office management
  • Scheduling
  • Database administration
  • Mail handling
  • Data Entry
  • Administrative support
  • Multi-line Telephone Systems
  • Organization skills
  • Verbal and written communication
  • Telephone skills
Work History
Receptionist, 10/2019 to 03/2020
Faegre Baker DanielsDenver, CO,
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Scheduled office meetings and client appointments for team of 10 professional case managers.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Loan Officer Assistant, 04/2019 to 09/2019
Century CommunitiesNorcross, GA,
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Assembled important paperwork and disclosures for borrower.
  • Consistently ensured loan compliance with mortgage lending laws and regulations.
  • Communicated with customers daily to request information and complete paperwork.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Monitored key dates to obtain information by deadlines.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
Administrative Assistant, 07/2018 to 04/2019
Koch Industries, Inc.Perry, FL,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Offered departmental administrative support.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
Spa Receptionist, 12/2016 to 07/2018
Four Seasons Hotels IncKailua Kona, HI,
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Escorted clients to correct spa areas including treatment rooms and offices.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
Education
GED: High School, Expected in 10/2008
Robert Morgan Educational Center And Technical College - Miami, FL
GPA:

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Resume Overview

School Attended

  • Robert Morgan Educational Center And Technical College

Job Titles Held:

  • Receptionist
  • Loan Officer Assistant
  • Administrative Assistant
  • Spa Receptionist

Degrees

  • GED

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