Receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional and industrious receptionist bringing more than 5 years of experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

  • Security awareness
  • Documentation and reporting
  • Customer/Client relations
  • Professional demeanor
  • Office administration
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • Correspondence Distribution
  • Conflict Resolution
  • Scheduling
  • Performance improvement
  • Office management
  • Technical Support
  • Strategic Planning
  • Verbal and written communication
  • Telephone skills
  • Organization skills
  • Sorting and labeling
  • Time management
  • Money handling abilities
Work History
Receptionist, 10/2019 - Current
Faire Atlanta, GA,
  • Kept records in Stream and Powerschool to maintain student data by entering and updating information.
  • Provided clerical support to company employees by copying, and filing and distributing documents.
  • Received mail and packages.
  • Maintained building security by monitoring visitor log, running background checks and issuing visitor badges.
  • Corresponded with clients through email, telephone.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making recruitment phone calls, copies and visitor schedules.
Customer Service Representative, 11/2017 - 09/2019
Ipg Photonics Corporation Cincinnati, OH,
  • Boosted sales revenue by skillfully promoting diverse services and part options.
  • Drove team revenue totals by bringing in over $1.2 million in sales in one year.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided information to customers regarding Toyota Financials credit card and loyalty program and helped to open new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories using Reynolds and Reynolds to identify trends, using data to mitigate future issues.
  • Communicated with customers regarding back order availability, future inventory and special ordered part statuses.
  • Recommended tune ups to customers, thoroughly explaining details.
  • Entered customer interaction details in Reynolds and Reynolds to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Frontline Server, 08/2017 - 10/2017
Qdoba Restaurant Corporation City, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
Child Worker, 03/2016 - 06/2017
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Kept all areas neat, clean and properly sanitized.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Offered top-notch care to 40+ children at once, ranging in age from 6 months to 12 years old.
Diploma: , Expected in 06/2017
Jack C Hays High School - Buda, TX

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Resume Overview

School Attended

  • Jack C Hays High School

Job Titles Held:

  • Receptionist
  • Customer Service Representative
  • Frontline Server
  • Child Worker


  • Diploma

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