LiveCareer-Resume

receptionist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Bachelor of Applied Science Management and Entrepreneurship (BAS AME) with a concentration in Criminal Justice Administration professional with a background in Nursing. Strong technical proficiency with a work history in Public Benefits, Insurance, and health field. In-depth Microsoft Office and Excel knowledge coupled with Customer Services and Bilingual English/Spanish abilities. Proven history of Management.

Ambitious and motivated professional offering a Business (BAS) degree eager to contribute developed knowledge in the Criminal Justice Administration role. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Bilingual English/Spanish
  • Customer outreach
  • Quality assurance
  • Payment collection
  • Working collaboratively
  • Customer service
  • Work ethic
  • Verbal and written communication
  • Benefits interpretation
  • Organization
  • Fluent in Spanish
  • Friendly, positive attitude
  • Planning & organizing
  • Active listening
  • Analytical
  • Relationship building
  • Excel spreadsheets
  • Multitasking
  • Decision-making
  • Microsoft Office
  • Flexible
  • Problem resolution
  • Reporting and documentation
  • Judicial procedures knowledge
  • Washington State law understanding
  • Legal writing
  • Legal analysis
Experience
01/2023 to Current
WorkFirst Program Specialist Faire Los Angeles, CA,
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Collaborated with community leaders, organizations and public agencies to promote programs within community.
  • Facilitated educational workshops, meetings and conferences associated with program.
  • Explained program offerings and requirements to participants and answered related questions.
  • Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
  • Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
  • Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
  • Provide professional case management and evaluate services for a broad range of people seeking WorkFirst assistance through their local community services office
  • Conduct orientation for new and returning WorkFirst clients
  • Assess the need and determine each client’s eligibility and appropriateness for public assistance programs and other support services
  • Screen clients for possible barriers; detect and clarify discrepancies in the received information
  • Identify, analyze, and discuss client’s circumstances and make referrals to community resources and WorkFirst contractors that can remove barriers to employability
  • Conduct interviews by phone to discover eligibility for financial, medical, and Basic Food programs; determine accurate benefit amounts by calculating income and resources
  • Input and receive data on multiple automated systems
  • Provide benefits following the guidelines of federal and state funding sources and federal immigration law
  • Assess the effect of reported changes on continuing eligibility and process client change of circumstances
12/2021 to 01/2023
Public Benefits Specialist Pma Usa West Orange, NJ,
  • Provide assistance to plan participants by explaining benefits information to ensure educated selections.
  • Communicate effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Check accuracy and completeness of benefits applications and documents.
  • Assist with audits by preparing accounts and providing information.
  • Coordinate benefits processing, including enrollments, terminations, eligibilities, Applications, Mid-certification review.
  • Evaluate efficiency and value of current benefit programs and made recommendations for improvement.
  • Provide detailed information about benefits and limitations of different policies and programs.
  • Organize paperwork and checked individual pages for accuracy and completeness.
  • Maintain confidentiality through stringent handling of charts and data.
  • Collaborate with state agencies and benefits coordinators to develop individualized plans for each case.
  • Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
  • Conduct intensive interviews and independently determine eligibility.
  • Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances.
  • Process all applications and case actions in accordance with Federal and State requirements.
  • Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
  • Respond to requests for information with open and knowledgeable support interest in available plans.
06/2021 to 12/2021
Receptionist Fuerza Latina Insurance City, STATE,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed more than 100 incoming calls per day.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete Insurance Information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Triage.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
02/2016 to 10/2016
Manager Conquest Insurance City, STATE,
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
04/2012 to 09/2015
Insurance Sales Agent Company Name City, State,
  • Exceeded company sales goals for new policies.
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
02/2010 to 03/2012
Insurance Sales Agent/Notary Public Company Name City, State,
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Upsold products to policyholders and potential new clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
Education and Training
Expected in 05/2023 to to
BBA: Business Administration And Management
Walla Walla Community College - Walla Walla, WA
GPA:
  • Major in Criminal Justice/Law Enforcement
  • 3.87 GPA
  • Member of Honor Society 2018
  • TRIO Member
  • 2021-June 2023- Honor Roll
Expected in 08/2020 to to
: Certificate - Nursing Assistant
Walla Walla Community College - Walla Walla, WA
GPA:
Expected in 06/2020 to to
Associate of Applied Science: Nursing
Walla Walla Community College - Walla Walla, WA
GPA:
  • PTK Member & Award 2020
  • Honor Roll Student 2018-2020
  • 3.8 GPA

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Resume Overview

School Attended

  • Walla Walla Community College
  • Walla Walla Community College
  • Walla Walla Community College

Job Titles Held:

  • WorkFirst Program Specialist
  • Public Benefits Specialist
  • Receptionist
  • Manager
  • Insurance Sales Agent
  • Insurance Sales Agent/Notary Public

Degrees

  • BBA
  • Associate of Applied Science

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