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Receptionist Resume Example

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CarolinaMaciel
Summary

Bachelor of Applied Science in Applied Management and Entrepreneurship (BAS AME) with a concentration in Criminal Justice Administration student with background in Nursing. Strong technical proficiency with work history in Insurance. In-depth knowledge of Microsoft Office and Excel coupled with Customer Services and Bilingual English/Spanish abilities. Proven history of Management.

Ambitious student pursuing Business (BAS) degree eager to contribute developed knowledge in Criminal Justice Administration role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Bilingual English/Spanish
  • Customer outreach
  • Quality assurance
  • Payment collection
  • Working collaboratively
  • Customer service
  • Work ethic
  • MS Office
  • Relationship building
  • Excel spreadsheets
  • Multitasking
  • Decision-making
  • Microsoft Office
  • Flexible
  • Problem resolution
Experience
Receptionist06/2021 to CurrentCompany NameCity, State
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed more than 100 incoming calls per day.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete Insurance Information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Triage.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
Cashier Manager02/2016 to 10/2016Company NameCity, State
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Insurance Sales Agent04/2012 to 09/2015Company NameCity, State
  • Exceeded company sales goals for new policies.
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Insurance Sales Agent/Notary Public02/2010 to 03/2012Company NameCity, State
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Upsold products to policyholders and potential new clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
Education and Training
BBA: Business Administration And ManagementExpected in 12/2022Walla Walla Community CollegeCity, State
  • Major in Criminal Justice/Law Enforcement
  • 3.68 GPA
Associate of Applied Science: Nursing06/2020Walla Walla Community CollegeCity, State
  • PTK Member & Award 2020
  • Honor Roll Student 2018-2020
  • 3.8 GPA
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Resume Overview

School Attended

  • Walla Walla Community College

Job Titles Held:

  • Receptionist
  • Cashier Manager
  • Insurance Sales Agent
  • Insurance Sales Agent/Notary Public

Degrees

  • BBA : Business Administration And Management Expected in 12/2022
    Associate of Applied Science : Nursing 06/2020

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