Bachelor of Applied Science in Applied Management and Entrepreneurship (BAS AME) with a concentration in Criminal Justice Administration student with background in Nursing. Strong technical proficiency with work history in Public Benefits, Insurance, and health field. In-depth knowledge of Microsoft Office and Excel coupled with Customer Services and Bilingual English/Spanish abilities. Proven history of Management.
Ambitious student pursuing Business (BAS) degree eager to contribute developed knowledge in Criminal Justice Administration role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Bilingual English/Spanish
Customer outreach
Quality assurance
Payment collection
Working collaboratively
Customer service
Work ethic
Verbal and written communication
Benefits interpretation
Organization
Fluent in Spanish
Friendly, positive attitude
Planning & organizing
Active listening
Analytical
Relationship building
Excel spreadsheets
Multitasking
Decision-making
Microsoft Office
Flexible
Problem resolution
Reporting and documentation
Judicial procedures knowledge
Washington State law understanding
Legal writing
Legal analysis
Experience
Public Benefits Specialist , 12/2021 to Current Faire – Los Angeles, CA,
Provide assistance to plan participants by explaining benefits information to ensure educated selections.
Communicate effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Check accuracy and completeness of benefits applications and documents.
Assist with audits by preparing accounts and providing information.
Coordinate benefits processing, including enrollments, terminations, eligibilities, Applications, Mid-certification review.
Evaluate efficiency and value of current benefit programs and made recommendations for improvement.
Provide detailed information about benefits and limitations of different policies and programs.
Organize paperwork and checked individual pages for accuracy and completeness.
Maintain confidentiality through stringent handling of charts and data.
Collaborate with state agencies and benefits coordinators to develop individualized plans for each case.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances.
Process all applications and case actions in accordance with Federal and State requirements.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
Respond to requests for information with open and knowledgeable support interest in available plans.
Receptionist, 06/2021 to 12/2021 Pma Usa – West Orange, NJ,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Managed more than 100 incoming calls per day.
Coordinated and communicated with clients daily to gather pertinent information.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, forward information and complete Insurance Information.
Managed customer complaints and rectified issues to complete satisfaction.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Triage.
Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Maintained confidentiality in matters related to patient, family and client facility staff.
Cashier Manager, 02/2016 to 10/2016 Fuerza Latina Insurance – City, STATE,
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Resolved customer problems by investigating issues, answering questions and building rapport.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Insurance Sales Agent, 04/2012 to 09/2015 Conquest Insurance – City, STATE,
Exceeded company sales goals for new policies.
Upsold products to policyholders and potential new clients.
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Provided leadership and training for new agents regarding industry best practices and company policies.
Pursued continued professional development through insurance workshops, course and webinars.
Engaged customers and provided high level of service by carefully explaining details about documents.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Analyzed customer needs and provided best options, upselling products and services.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Insurance Sales Agent/Notary Public, 02/2010 to 03/2012 Company Name – City, State,
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Upsold products to policyholders and potential new clients.
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Engaged customers and provided high level of service by carefully explaining details about documents.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Analyzed customer needs and provided best options, upselling products and services.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Education and Training
BBA: Business Administration And Management, Expected in 06/2023 Walla Walla Community College - Walla Walla, WA GPA:
Major in Criminal Justice/Law Enforcement
3.66 GPA
Member of Honor Society 2018-Present.
TRIO Member, 2018-Present.
2021-Present - Honor Roll
: Certificate - Nursing Assistant, Expected in 08/2020 Walla Walla Community College - Walla Walla, WA GPA:
Associate of Applied Science: Nursing, Expected in 06/2020 Walla Walla Community College - Walla Walla, WA GPA:
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