SEARCH

Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RECEPTIONIST
Professional Summary

Outgoing and friendly receptionist delivering customer service and taking care of clients needs and making sure to take the best action in a timely manner making clients feel welcome and providing comfort through difficult times.I have worked as a waitress and hostess through highschool, When i graduated highschool I bathed dogs during the day and then at night. A few months after I decided i wanted to go to school to be a veterinary technician and soon after pursue A career in veterinary Science.

Work History
Caring Hands Animal Hospital. Lake City FL, FLReceptionist | 03/2020 - Current
  • Collected payments from clients and updated account balances.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Operated multi-line telephone system to independently handle over calls each day.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Offered appointment information updates and rescheduling to guests.
  • Assisted over customers via phone each .
  • Resolved customer problems and complaints .
  • Greeted customers and visitors in-person and via telephone calls.
  • Acted as first point of contact and set appointments for prospective clients.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Posh Paws Professional Grooming. Lake City, FLDog Bather | 01/2019 - 02/2020
  • Walked pets outside numerous times per shift to prevent accidents in group play areas and on bedding.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
The Branford Gathering. Branford, FloridaWaitress/Restaurant Hostess | 01/2017 - 02/2020
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Skills
  • Documentation and reporting
  • Customer/Client relations
  • Multi-line Telephone Systems
  • Bookkeeping
  • Scheduling
  • Organization skills
  • Telephone skills
  • Sorting and labeling
  • Verbal and written communication
  • Time management
Education
Branford High School Branford, FL05/2019High School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Caring Hands Animal Hospital
  • Posh Paws Professional Grooming
  • The Branford Gathering

School Attended

  • Branford High School

Job Titles Held:

  • Receptionist
  • Dog Bather
  • Waitress/Restaurant Hostess

Degrees

  • High School Diploma

Similar Resumes

View All
Receptionist-resume-sample

Receptionist

Endeavor Energy Resources

Gardendale, Texas