Friendly Receptionist with background in various office settings. Knowledgeable about billing, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Skills
Payment Processing
Customer Service-Oriented
Customer Complaint Resolution
Data Entry and Database Software
Scheduling and Calendar Management
Prioritization and Time Management
Courteous and Professional
Multi-Line Phone Systems
Reliable and Punctual
Administrative Support
Billing and Invoicing
Work History
Receptionist, 12/2020 to 08/2021 Floor & Decor – North Richland Hills, TX,
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Sorted, received and distributed mail correspondence between departments and personnel.
Kept reception area clean and neat to give visitors positive first impression.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Answered multi-line phone system and greeted callers enthusiastically.
Front Desk Agent, 12/2019 to 03/2020 Vail Resorts – Gorham, NH,
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Answered multi-line phone system and greeted callers enthusiastically.
Collected room deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Assisted at front desk when and handled purchases at gift shop.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Night Auditor, 12/2018 to 11/2019 Intercontinental Hotels Group – Huntsville, AL,
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Investigated daily variances and corrected errors to resolve discrepancies.
Entered customer data into room system and updated information whenever patrons changed rooms.
Reported financial data and updated financial records in ledgers and journals.
Assessed data and information to verify entry, calculation and billing code accuracy.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Kept accounts in balance and ran daily reports to verify totals.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw night auditing of daily room occupancy and hotel revenue.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Night Auditor, 11/2016 to 12/2018 Intercontinental Hotels Group – Yuma, AZ,
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Investigated daily variances and corrected errors to resolve discrepancies.
Entered customer data into room system and updated information whenever patrons changed rooms.
Reported financial data and updated financial records in ledgers and journals.
Assessed data and information to verify entry, calculation and billing code accuracy.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Kept accounts in balance and ran daily reports to verify totals.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw night auditing of daily room occupancy and hotel revenue.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Education
High School Diploma: , Expected in 05/2016 Beau Chene High - Arnaduville, La, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
