- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Friendly Receptionist with background in various office settings. Knowledgeable about billing, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
- Payment Processing
- Customer Service-Oriented
- Customer Complaint Resolution
- Data Entry and Database Software
- Scheduling and Calendar Management
- Prioritization and Time Management
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- Courteous and Professional
- Multi-Line Phone Systems
- Reliable and Punctual
- Administrative Support
- Billing and Invoicing
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Receptionist, 12/2020 to 08/2021
Floor & Decor – North Richland Hills, TX,
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Answered multi-line phone system and greeted callers enthusiastically.
Front Desk Agent, 12/2019 to 03/2020
Vail Resorts – Gorham, NH,
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted at front desk when and handled purchases at gift shop.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Night Auditor, 12/2018 to 11/2019
Intercontinental Hotels Group – Huntsville, AL,
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported financial data and updated financial records in ledgers and journals.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Night Auditor, 11/2016 to 12/2018
Intercontinental Hotels Group – Yuma, AZ,
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported financial data and updated financial records in ledgers and journals.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
High School Diploma: , Expected in 05/2016
Beau Chene High - Arnaduville, La,
GPA:
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