Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Welcoming clerical professional with 1 year of experience in a dentist office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, and taking patients to their operatory. Accurate when entering information in Dentrix and microsoft word and keeping organized filing systems.
Skills
Shorthand writing
Documentation and reporting
Customer/Client relations
Memorization and Recall
Staff Management
Project Management
Scheduling
Organization skills
Security awareness
Professional demeanor
Office administration
Technical Support
Sorting and labeling
Time management
Telephone skills
Work History
09/2019 to 07/2020ReceptionistFox Racing Shox | Jasper, IN,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Collected, sorted, distributed and sent mail and packages.
Balanced appointment availability, customer schedules and maximum load levels when scheduling appointments.
Routed incoming mail and messages to relevant personnel without delay.
Scheduled and confirmed appointments and meetings.
Checked-in visitors, managed logbooks to comply with security initiatives.
Answered and quickly redirected up to 20 calls per hour.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept records in dentrix to maintain patient data by entering and updating information.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Corresponded with clients through email, telephone or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints by finding out what went wrong and reassuring them we will make it better and not let it happen again.
04/2018 to 09/2019Kennel Technician/Veterinary Technician AssistantCircle K Stores, Inc. | Florahome, FL,
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Bathed, cleaned ears and trimmed the dogs nails before they left to make sure they were sent home clean.
Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
Evaluated incoming patients to determine treatment needs and urgency of care.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Followed all pet care instructions, including dietary needs and medication regimens.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
09/2018 to 04/2019Store AssociateEmory University | Atlanta, GA,
Greeted customers, helped locate merchandise and suggested suitable options.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Approached browsing customers to initiate conversations to determine buying preferences.
Actively engaged customers to provide general assistance and information on store merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Answered questions about store policies and concerns to support positive customer experiences.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
11/2016 to 12/2017Crew LeaderSonic | City, STATE,
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Instructed crew members in safe work practices and methods, which reduced overall injuries.
Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Trained team on all aspects of operating procedures and company services.
Maintained clean workplace and supervised end-of-day cleanup activities to remove all debris and unnecessary supplies from customer premises.
Education
Expected in 05/2019High School Diploma | Mansfield Legacy High School, Mansfield, TXGPA:
Additional Information
I took ASL for 2 years, I am fluent in sign language.
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