Enthusiastic, efficient and dependable healthcare professional with 20 years of experience and a passion for helping others. Highly skilled and knowledgeable in delivering safe and confidential patient care in fast paced environments. Assist clients through the healthcare system by acting as patient advocate for insurance authorizations. Coordinates continuity of client care and ensure all client information, data and other information required is properly recorded in client files and electronic records. Strong commitment to patients and team environment dynamics with the ability to contribute expertise and follow leadership directives.
years of hands on nurturing patient relationships to encourage patient
retention · Proficient
technical skills: EMR, MS Word and Excel, PrognoCIS, Prime Clinical, and EPIC · Excellent
communication and interpersonal skills, including medical terminology
manage front office and demonstrated ability to multitask in a fast paced
work environment · 10+
years front office management of day to day operations leading and coaching
staff to ensure HIPAA compliance is practiced to the law's standards · Skilled
with EMR Management; scanning, attaching, and safeguarding medical records to
ensure the safe keeping of patient information and confidential.
Sutter Gould Medical FoundationModesto, CAReceptionist01/2016 to CurrentOperated office equipment such as copiers and fax machines.
Entered information into computer databases.
Processed and routed incoming mail. Reviewed files to check for complete and accurate information. Looked up information with computer programs. Contacted staff and customers to retrieve files. Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
Schedule, check-in, check-out, and register patient appointments and information in EPIC.
Daily cash handling by collection of patient office co-pays.
Operate a multi-line telephone console.
Complete clerical duties; including verification of insurance and authorization for visits.
Access EHR to communicate to clinical staff members and/or physician's through telephone encounters using SBAR format and/or appropriate smart phrases.
Balance cash sheet and cash drawer at end of day in accordance with performance standards.
Surgical Artistry-Tzuying Tammy Wu, MD, IncModesto, CACosmetic Patient Care Coordinator01/2008 to 09/2015
Collaborate with Doctors to evaluate options and generate solutions concerning patient care and payment options.
Demonstrated ability using chart documentation in the Electronic Medical Records System.
Coach and mentor office personnel, to improve the consistency, efficiency and effectiveness of the office operations.
Instruct patients on pre-op and post-op care to ensure a succesful recovery.
Identify, develop and implement innovative marketing solutions to increase business.
This resulted in increase of sales and practice growth.
Multi-line phones, schedule and verify appointments.
Update patients' records, insurance and demographics information into PrognoCIS Medical System.
Maintain safe, secure, and healthy work environment by establishing and following standards and procedures to comply with legal regulations.
Obtain prior authorization for services requiring insurance approval, e.g.; surgeries, office visits, and radiological services.
Performed EMR Management, scanning, attaching, and safeguarding medical records to ensure keeping patient information confidential.
Responsible for collection of all currency, checks, money orders, and credit card transactions; logging daily totals into sales report spreadsheet and verifying cash box.
Provide marketing strategies, creative ideas to help grow the practice, build revenue and improve profitability in products sales.
Modesto Kidney Medical GroupModesto, CABack Office Medical Assistant02/2006 to 02/2007
Communicate and schedule inpatient/outpatient procedures.
Roomed patients took vital signs and documented daily living activities; including nutrition.
Performed in-office urinalysis; documented results in chart for doctor review.
Acted as the liaison between doctor's office and dialysis centers.
Returned patient phone calls in a timely manner to answer patient questions, relaying doctor's recommendation, and documented into Prime Clinical Medical System.
David S. Henry, MD, IncModesto, CAMedical Assistant01/1995 to 01/2006
Performed 45 minute prenatal orientation to new obstetric patients, including providing educational literature.
Roomed patients took vital signs, completed chart documentation and performed dictation via dicta-phone.
Administered injections; Depo-Provera, Rhogam, Celestone, and Zoladex implant.
Assisted in back office procedures: pap smears, biopsies, colposcopy, and LEEP procedures; including OB ultrasounds and non-stress tests.