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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 10+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Attention to Detail
  • Technical Skills
  • Administrative Support
  • Mail Sorting
  • Office administration
  • Customer/Client relations
  • Professional demeanor
  • Documentation and reporting
  • Multi-line telephone systems
  • Customer and client relations
  • Correspondence distribution
  • Security awareness
  • Multitasking strengths
  • MS Office proficiency
  • Organization skills
  • Verbal and written communication
  • Data entry
  • Decision-Making Abilities
  • Telephone etiquette
  • Filing
  • Mail handling
  • Researching skills
  • Word processing
  • Cash handling
  • Business Operations Understanding
  • Appointment Setting
  • Customer Checkout
  • Disseminate Messages to People
Work History
Receptionist, 01/2019 to Current
Smartaxx – Jasper, United States
  • Received and routed business correspondence to correct departments and staff members.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced tax professionals availability, customer schedules and maximum load levels when scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Scheduled and confirmed appointments and meetings for tax professionals.
  • Wrote professional business documents, such as inter office documents per managers requests.
  • Corresponded with clients through email, telephone.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Substitute Teacher, 08/2009 to Current
Jasper City Board Of Education / Kelly Services – Jasper, AL
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Substituted for the office aid, answering multi-phone lines, using intercom, and security door.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over English as a second language classes for seven months, managing all classroom assignments, student needs and record-keeping.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Proctored quizzes, tests and standardized examinations.
  • Completed documentation of attendance, grades and other required details.
  • Worked with principal's office on disciplinary and safety issues.
  • Provided instruction for 20+ students in all subject areas.
  • Repeatedly requested as substitute teacher for all classrooms by teachers based on excellent past referrals and trusted performance.
Substitute Teacher, 02/2007 to Current
Walker County Board Of Education – Jasper, United States
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Utilized technology to enhance student education and grasp of materials.
  • Repeatedly requested as substitute teacher for many classrooms by teachers based on excellent past referrals and trusted performance.
  • Worked in the Center of Technology School as a substitute for many years helping to cover not only classrooms but also in office.
  • Organized lesson plans using software for long-term interim assignments.
  • Worked with principal's office on disciplinary and safety issues.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
Education
High School Diploma: 06/1990
Oak Harbor High School - Oak Harbor Washington
Secondary EducationBevill State Community College - Jasper Alabama
Affiliations
  • Director of the Walker County Fairy Godmothers Association- providing help to underprivileged girls and boys with attire for school and social fund raising events.
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Resume Overview

Companies Worked For:

  • Smartaxx
  • Jasper City Board Of Education / Kelly Services
  • Walker County Board Of Education

School Attended

  • Oak Harbor High School
  • Bevill State Community College

Job Titles Held:

  • Receptionist
  • Substitute Teacher

Degrees

  • High School Diploma : 06/1990
    Secondary Education

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