Receptionist Resume Example
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RECEPTIONIST
Professional Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 10+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
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Work History
Receptionist, 01/2019 to Current
Fresenius Medical Care – Daytona Beach , FL
Fresenius Medical Care – Daytona Beach , FL
- Received and routed business correspondence to correct departments and staff members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced tax professionals availability, customer schedules and maximum load levels when scheduling appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Scheduled and confirmed appointments and meetings for tax professionals.
- Wrote professional business documents, such as inter office documents per managers requests.
- Corresponded with clients through email, telephone.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Substitute Teacher, 08/2009 to Current
St. Mary's County Public Schools – Leonardtown , MD
St. Mary's County Public Schools – Leonardtown , MD
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Substituted for the office aid, answering multi-phone lines, using intercom, and security door.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over English as a second language classes for seven months, managing all classroom assignments, student needs and record-keeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Proctored quizzes, tests and standardized examinations.
- Completed documentation of attendance, grades and other required details.
- Worked with principal's office on disciplinary and safety issues.
- Provided instruction for 20+ students in all subject areas.
- Repeatedly requested as substitute teacher for all classrooms by teachers based on excellent past referrals and trusted performance.
Substitute Teacher, 02/2007 to Current
St. Mary's County Public Schools – Leonardtown , MD
St. Mary's County Public Schools – Leonardtown , MD
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Utilized technology to enhance student education and grasp of materials.
- Repeatedly requested as substitute teacher for many classrooms by teachers based on excellent past referrals and trusted performance.
- Worked in the Center of Technology School as a substitute for many years helping to cover not only classrooms but also in office.
- Organized lesson plans using software for long-term interim assignments.
- Worked with principal's office on disciplinary and safety issues.
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
Education
High School Diploma: 06/1990
Oak Harbor High School - City
Oak Harbor High School - City
Secondary EducationBevill State Community College - City
Affiliations
- Director of the Walker County Fairy Godmothers Association- providing help to underprivileged girls and boys with attire for school and social fund raising events.
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Resume Overview
School Attended
- Oak Harbor High School
- Bevill State Community College
Job Titles Held:
- Receptionist
- Substitute Teacher
Degrees
- High School Diploma : 06/1990
Secondary Education
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