Seeking an Administrative Assistant position within an office environment Over ten years of experience working in the Hospitality Industry. Possess excellent customer service skills. Extensive knowledge of the operation of different departments within the Hospitality Industry including Sales, Reservations, Hotel activities and Office Support. Accurate, efficient, detail oriented, enthusiastic, highly energetic, self-starter and highly motivated. Skills Telephone & Front Desk Reception Customer Service Creative Team Leadership Filing Database & Records Data Entry ( 40WPM) Microsoft Office Hotel Opera & Fidelio System Reports & Spreadsheets Complaint Handling Executive & Administrative Support
[Number] WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Multi-line phone proficiency
Advanced clerical knowledge
Administrative support specialist
Receptionist, 03/2013 to 10/2014 SC Anderson – Bakersfield, CA
Answer and screen high volume of calls using a multi-line switchboard for 4 companies Collect, sort and distribute all incoming mails daily, including all Fed Ex and UPS Welcome , greet and direct visitors to destination, organize conference rooms blocks Maintain all orders of office supplies, organize all mails and payroll for multiple job sites All office admin duties: Fax, filing, scanning, photo copy, update job list and intercom list.
Volunteer Service, 06/2011 to 09/2012 Veteran Memorial Medical Center – Brentwood, CA
Provide office support to the Voluntary Administration Department.
Answer phones, light clerical and administrative duties greet and direct visitors to patient's room.
Assisted other departments with light computer data entry, phones, fax and filing.
Montage Hotel - Beverly Hills- Six Weeks Assignment.
Accounting Administrative Assistant, 02/2011 to 03/2011 Montage Hotel – Beverly Hills, CA
Provided administrative support to Director of Finance,
Credit Manager and Income Auditor
Arranged all invoices, and checks to match all purchases for input into computer,
responsible for sorting all audit receipts, sorting mails, scanning, phones,
Assisted credit manager with various projects: gift card balance, post credit card payment to
multiple guests accounts, answered all guest inquires, maintained filing system
Sales & Catering Assistant, 04/2010 to 06/2010 Hilton Hotel – Pasadena, CA
Responsible for the daily data input of revenue rates into DHC system, Loaded IBT corporate rates.
Responsible for the daily distributions consisting of BEO's and Daily Event, processed Hilton reward points.
Responsible for in-putting sales turnovers, payment posting, also process donation certificate letters.
Provide office support by faxing, copying and filing documents and answered telephone.
Sales & Reservations Coordinator, 10/2007 to 08/2008 Standard Hotel – Hollywood, CA
Responsible and accountable for taking all inbound reservations inquiries Prepared invoices for deposits to appropriate accounts of advanced deposits Assisted accounting with processing and research of travel agent commissions Prepared all credit card transactions / billing prior to guests arrival Generated letters and e-mails regarding guest reservation confirmations.
Reservations Coordinator, 09/2004 to 08/2006 The Huntley Hotel – Santa Monica, CA
Greeted guests in person and on telephone, answered inquiries regarding room rates and availability.
Retrieved and input daily booking from different reservations systems, processed travel agent commissions.
Checked and verified credit card authorizations for billing prior to guest arrival,.
Created a database with guests information for hotel use, maintained filing system.
Guest Service Representative, 06/1999 to 05/2000 Wyndham Bel Age Hotel – West Hollywood, CA
Registered Guests and processed their billing documentation prompt upon arrival.
Maintained and up-dated guests accounts, balanced cash register, schedule hotel entertainment groups.
Provided customer service and office support, faxing, e-mail, filing and heavy phones.
Telecommunications / Front Desk Agent, 09/1997 to 11/2001 Ramada Plaza Hotel – West Hollywood, CA
Responsible for making reservations, also handled and directed all incoming call and reservations inquires Balanced check- in and check- outs of multiple hotel guests, operated hotel data switchboard Handled inquires, concerns and guest conflicts in a professional courteous and efficient manner Handled guests mail, faxes, correspondence and messages while staying at the hotel Maintained an open bank, received cash and processed credit card authorizations for payment Responsible for training new employees.
Associate Degree: Hotel Front Office Operations, 1 1996 LOS ANGELES HIGH SCHOOL - Los Angeles, CA Hotel Front Office Operations