Receptionist Resume Example
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RECEPTIONIST
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
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Experience
Receptionist, Gamestop Corp., January 2017-November 2018Uniontown , PA
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Created professional letters meeting expected deadlines for distribution.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Assisted visitors by directing to appropriate personnel and answering several calls and emails daily.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Responded to customer concerns and issues appropriately.
- Rendered information to callers and drafted office emails.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for deliveries and coordinated timely
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Coordinated and communicated with several clients daily to gather pertinent information.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Entered data in software to keep records of information.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items
- Organized schedules and monthly calendar obligations for various levels of management and staff.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Managed line system to handle several incoming calls per day.
Secretary, Northside Hospital, February 2015-June 2016Suwanee , GA
- Received and routed incoming calls and correspondence to promote timely communication.
- Created agendas, took minutes and prepared documents for meetings.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Completed supply orders and maintained appropriate levels of office supplies.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Supported projects with effective scheduling, document coordination and resource coordination.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Maintained master calendar for client appointments.
- Managed multiple calendars and contacts.
- Created and updated drivers and computer programs.
- Spreadsheets to track data
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Maintained office supplies by checking stocks and placing orders.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
Cashier, Taco Bell, September 2014-September 2015Sugar Land , TX
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues regarding customer complaints.
- Inspected items for damage and obtained replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Trained new employees in cashiering procedures, offering assistance in resolving issues multiple times.
- Received paymentsand issued receipts.
- Increased sales by suggesting specific purchases to customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers with account updates, new service additions and promotional offers.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted Raceway with completing end-of-day counts and securing funds to prevent loss or theft.
- Learned roles of other departments to provide coverage and keep store operational.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed multiple transactions per day with exceptional accuracy.
- Drove sales and add-on purchases by promoting specific item options to customers.
Education and Training
High School DiplomaSebring High School, , CityStateJune 2013
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Resume Overview
School Attended
- Sebring High School
Job Titles Held:
- Receptionist
- Secretary
- Cashier
Degrees
- High School Diploma
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