LiveCareer-Resume

receptionist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Welcoming clerical professional with 15 years of experience in 15 years office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.

Skills
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • G Suite Knowledgeable
  • Correspondence Distribution
  • Customer/Client relations
  • Office administration
  • Mail handling
  • Office management
  • Administrative support
  • Verbal and written communication
  • Telephone skills
  • Scheduling
  • Bilingual Spanish/English
Work History
Receptionist, 12/2020 to Current
Gamestop Corp.Wichita, KS,
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered and quickly redirected large volume of calls on central system.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist, 06/2019 to 12/2020
Connected ClinicKansas City, MO,
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept records in CRM to maintain customer data.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
Medical Receptionist, 04/2014 to 06/2019
Connected ClinicKansas City, MO,
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
Medical Receptionist, 10/2012 to 04/2014
Connected ClinicKansas City, MO,
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Completed and filed financial documentation for accounting purposes.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Helped patients complete necessary medical forms and documentation.
Education
: Majore, Expected in 09/1983 to Canyon High School - New Braunfels, TX,
GPA:
Medical Assistant : , Expected in 01/2017 to Quest Collage - San Antonio, TX,
GPA:

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Resume Overview

School Attended

  • Canyon High School
  • Quest Collage

Job Titles Held:

  • Receptionist
  • Medical Receptionist
  • Medical Receptionist
  • Medical Receptionist

Degrees

  • Medical Assistant

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