, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Fluent in French and English. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Telephone Skills
Customer and Client Relations
Time Management
Office Equipment Operation
Database Administration
PC Proficiency
Verbal and Written Communication
Mail Handling
Shorthand Writing
Microsoft Office
Visitor Check-In
Reception Desk Management
Work History
01/2023 to 04/2023ReceptionistMilan Laser Hair Removal | Atlanta, GA,
Resolved customer problems and complaints.
Answered central telephone system and directed calls accordingly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Corresponded with clients through email, telephone, or postal mail.
Restocked supplies and submitted purchase orders to maintain stock levels.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Handled cash transactions and maintained sales and payments records accurately.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Sorted, received, and distributed mail correspondence between departments and personnel.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Routed incoming mail and messages to relevant personnel without delay.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
08/2018 to 10/2018BaristaGiant Eagle | Warren, OH,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Controlled line and crowd with quick, efficient service.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cleaned counters, machines, utensils, and seating areas daily.
Operated espresso machines and commercial coffee brewers to create beverages.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Maintained regular and consistent attendance and punctuality.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Packaged bagels, muffins and other food items for customer purchase.
Followed exact recipes for mixing and preparing beverage and food items.
Used POS system to accurately enter orders and process payments.
05/2018 to 07/2018WaitressBluegreen Resorts | Petoskey, MI,
Used cash registers and credit card machines to cash out customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed and reset tables to keep dining room and work areas clean.
Greeted new customers, discussed specials, and took drink orders.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
Took drink and food orders, detailed new menu items and specials and recommended add-ons.
Assisted other bar staff with seating and taking orders when backed-up or unavailable.
Checked-in on customers within [Number] minutes of seating and periodically throughout service.
Performed opening and closing duties within bar area according to schedule.
Assisted bartenders with washing of glasses and bar equipment when unusually busy.
Handled complaints and questions relating to drinks or food promptly.
Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Checked identification for minimum age for sale of alcoholic beverages.
Explained daily specials and beverage promotions to exceed daily sales goals.
Assisted with bartending duties during high-volume shifts.
Poured and prepared mixed drinks for over [Number] customers daily.
Served alcoholic and non-alcoholic beverages in bar environment.
Communicated with guests to record orders and assess needs.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Maintained clean and organized bar area.
Collected dirty flatware and glassware to deliver to sanitizing station.
Maintained accuracy and efficiency when processing sales transactions.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Anticipated guest needs and provided proactive service.
Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
Received over [Number] beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Education
Expected in 06/2022 to to Associate of Arts | Criminal JusticeSt. Clair County Community College, Port Huron, GPA:
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