Receptionist Resume Example
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RECEPTIONIST
Professional Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Avimark.
Skills
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Work History
08/2019 - 01/2020Receptionist | Garg Golden - Henderson , NV
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information such as other medical history and x-rays using Avimark.
- Entered data from pet records and office visits into computer system using Avimark..
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
12/2018 - 06/2019Night Auditor | Intercontinental Hotels Group - Denver , CO
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Processed arrivals and departures for hotel guests, handling approximately 3 guests per shift.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
- Monitored facility security for guest and personnel safety.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked requests and room service for accuracy and any needed assistance.
10/2018 - 05/2019Home Caregiver | Phoenix Home Care And Hospice - Chillicothe , MO
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Assisted my grandmother with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help my grandmother address symptoms and enhance quality of life.
- Completed entries in log books, journals and care plans to document accurately report my grandmothers progress.
- Assisted my grandmother with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered medication as directed by physician.
- Cooked tasty, nourishing meals for my grandmother in conditions to promote better nutrition.
09/2016 - 05/2018ERN/ Exam Room Nurse | VCA Hospitals Mission Animal And Bird Hospital - City , STATE
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Redesigned examination room and boarding facility to improve client relations and patient care.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
06/2008Sunset High School , CityHigh School Diploma:
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Resume Overview
School Attended
- Sunset High School
Job Titles Held:
- Receptionist
- Night Auditor
- Home Caregiver
- ERN/ Exam Room Nurse
Degrees
- High School Diploma :
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