Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Avimark.
Skills
Preventative maintenance
Professional demeanor
Customer/Client relations
Multi-line telephone systems
Organization skills
Customer-service oriented
Multitasking strengths
Diagnostic testing
Appointment scheduling
Customer interaction
Data entry
Education
Sunset High School Encinitas, CA, Expected in 06/2008 ā āHigh School Diploma: - GPA:
Work History
Garg Golden - Receptionist Henderson, NV, 08/2019 - 01/2020
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Evaluated incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information such as other medical history and x-rays using Avimark.
Entered data from pet records and office visits into computer system using Avimark..
Maintained office and waiting room so common areas were clean and tidy at all times.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Intercontinental Hotels Group - Night Auditor Denver, CO, 12/2018 - 06/2019
Assisted day staff by completing daily computer backups, virus checks and program updates.
Kept accounts in balance and ran daily reports to verify totals.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Processed arrivals and departures for hotel guests, handling approximately 3 guests per shift.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
Monitored facility security for guest and personnel safety.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Checked requests and room service for accuracy and any needed assistance.
Phoenix Home Care And Hospice - Home Caregiver Chillicothe, MO, 10/2018 - 05/2019
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Assisted my grandmother with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Coordinated daily medicine schedules and administration to help my grandmother address symptoms and enhance quality of life.
Completed entries in log books, journals and care plans to document accurately report my grandmothers progress.
Assisted my grandmother with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Administered medication as directed by physician.
Cooked tasty, nourishing meals for my grandmother in conditions to promote better nutrition.
VCA Hospitals Mission Animal And Bird Hospital - ERN/ Exam Room Nurse City, STATE, 09/2016 - 05/2018
Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Adhered to strict safety measures by carefully determining proper dosages before administering medications.
Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
Redesigned examination room and boarding facility to improve client relations and patient care.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Met with clients to discuss cut and style preferences prior to caring for animals.
Provided top-notch customer service to every customer and exceptional care to all animals.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
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