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receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive Receptionist with a few months organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

Skills
  • Business operations understanding
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Flexible
  • Multitasking and prioritization
Experience
Receptionist, 01/2019 to 04/2021
GenslerTampa, FL,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Entered data in software to keep records of information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 10 incoming calls per day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Pulled and organized requested documentation.
Hostess, 02/2019 to 05/2019
Vail ResortsGorham, NH,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Tracked seated guests and available seating using a system.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Expeditor, 11/2016 to 05/2019
Butler Technical GroupDallas, TX,
  • Coordinated service for food runners and other kitchen staff.
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Provided mentorship and guidance to new kitchen team members.
Education and Training
High School Diploma: , Expected in 05/2019 to Tecumseh High School - Lynnville, IN
GPA:
Activities and Honors

I was in a group called F.C.C.L.A. This stands for Family Career and Community Leaders of America. I participated in this club for about 3 years. 1 of the 3 I was the club president. In this club, me and my fellow students put our brains together and came up with multiple ways to help serve our community. We have done fundraisers, collecting canned food, clothing, and some toys for the homeless shelter. We had a fundraiser to help those in need after a hurricane. We also held a fundraiser to raise money for a student in Guatemala to better her education. We participated in anti-bullying assembles, safe driving programs, etc.

Certifications
  • Customer Service Certified
,

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Resume Overview

School Attended

  • Tecumseh High School

Job Titles Held:

  • Receptionist
  • Hostess
  • Expeditor

Degrees

  • High School Diploma

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