Friendly receptionist with 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data, assisting colleagues with billing and office work. Skilled at supporting customers with simple and complex needs with professionalism.
Skills
Multi-line telephone systems
Customer/Client relations
Correspondence distribution
Shorthand writing
Work History
08/2014 to Current
ReceptionistGhx Industrial – Abilene, TX,
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for over 9,000 patients.
Completed skilled administrative work to support all office staff and operational requirements.
Enhanced office efficiency by handling 50+ callers per day.
Managed master calendar and scheduled appointments for 1 provider based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Obtained payments from patients and scanned identification and insurance cards.
Responded to correspondence from insurance companies to verify patient's coverage.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Accurately collected personal, billing and medical details for 50 patients per day.
Reviewed and sent medical records to other physicians upon request.
Maintained records by recording, obtaining and updating personal and financial information.
Aided with prescription refill requests.
Entered procedure codes and diagnosis codes into medical billing software.
Filed and retrieved patient records for provider.
Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Welcomed 30+ patients and visitors per day via telephone and in person.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Received, recorded and filed medical payments by check, cash and credit card.
Pulled charts and prepared for nurse and doctor assessment.
Maintained patient databases and updated information in alignment with HIPAA protocols.
01/2013 to 12/2014
Inventory Clerk and AssemblerDiamondback Firearms – City, STATE,
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Kept up-to-date on store, shelf and order availability of firearm products.
Completed physical inventory counts each week.
Recorded information, shortages and discrepancies to keep records current and accurate.
Tracked production and quality control systems to proactively identify deficiencies.
Blocked and faced products on displays and shelves in accordance with company policy.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
01/2011 to 01/2013
Server and Shift ManagerSonic Drive-In – City, STATE,
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
Expected in 05/2010
High School Diploma: Cocoa High School - Cocoa, FL GPA:
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