Proficient in a number of computer programs including, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, Skyline accounting software, Quickbooks, and Quicken
Currently trained on the use of Abacus.
Able to install computer hardware and software.
Typing speed 70+ wpm.
Anne Arundel Community College, Arnold, Maryland. Associate of Applied Science degree in Business Management with a specialty in Human Resources, Graduated summa cum laude 2009
Receptionist May 2003 to CurrentThe Loughlin Management Group, Inc. & Paragon CPM, LLC － Annapolis, MD
Manage special projects for 129 commercial properties, working closely with President and Vice Presidents.
Responsible for administration of yearly projects for all properties such as annual window washing, electricity supplier contracts, snow removal contracts and landscaping agreements.
Coordinate energy purchasing through Constellation New Energy.
Maintain insurance information for all tenants and building owners.
Assist the President, Executive Vice President and eight Vice Presidents with correspondence to tenants, dictation transcription, permit acquisition, filing of landlord/tenant cases in the District Court of Maryland to include follow up legal action such as garnishments and motions.
Manage day to day operations of nine commercial properties
Collect rent, request maintenance to correct deficiencies
Provide monthly financial data and status reports to owners.
Performed various reception duties such as answering telephones, filing, contacting tenants regarding activities affecting their buildings and greeting visitors. Used Word, Excel, Skyline and Outlook on a daily basis.
Produced monthly management reports for the President and all Vice Presidents for building owners including copying financial reports for distribution, typing reports from dictation and final distribution to owners.
Input Accounts Payable invoices on a daily basis for all properties.
Produced Miscellaneous Expense Invoices in an Excel spreadsheet for all properties outlining billable work performed by The Loughlin Management Group, Inc. These items included maintenance repairs, postage and telephone charges and other billable items such as typing of meeting minutes and billable manager hours.
Produced invoices to tenants for maintenance repairs which were not included in leases.
Claims Representative July 1990 to July 2002Land Rover North America, Inc － Lanham, MD
Assessed warranty claims submitted by Land Rover Retailers for reimbursement based on company policies and procedures, vehicle warranties and various programs, recalls and service actions. Assisted dealership personnel with claim inquiries, warranty interpretation and problem troubleshooting.
Requested and assessed condition of parts used for warranty repairs to determine if defects exist.
Administration of the Demonstrator and Extended Warranty programs from application, approval or denial, processing and billing. Advised our Retailers of coverage guidelines and limitations of all programs.
Fully responsible for retailer Self-Authorized Goodwill payments. Since taking over this responsibility in 10/01 Land Rover North America, Inc. decreased goodwill expenditures by $2 million in an 8-month period.
Administration of the MG and Triumph seat belt recall, acted as liaison between Rover Group and customers. Maintained database of customer requests, fulfilled orders and administered a waiting list of owners. Instrumental in setting up contact, audit and fulfillment procedures for the recall since 1995.
Administrative Assistant and Dispatcher, Emergency Center April 1984 to July 1990Charles E. Smith Companies － Crystal City, VA
Performed building inspections. Resolved any deficiencies noted. Performed various secretarial duties as required.
Dispatched maintenance crew and engineers to correct electrical, plumbing and HVAC problems according to tenant complaints. Acted as liaison between both U.S. Government and private sector tenants and Director of Building Services, Charles E. Smith Co.
Dispatched building engineers at all C.E. Smith locations to deal with emergency situations as they occurred.
Maintained database of HVAC complaints at all C.E. Smith properties, track problem areas and report data to Mechanical Supervisor for action.
Certificate : Paralegal StudiesAnne Arundel Community College － Arnold, Maryland, USCurrently enrolled in the Paralegal Studies Certificate Program at Anne Arundel Community College, Arnold, Maryland. Expected completion: Fall 2014.
Associate of Applied Science : Business Management, 2009Anne Arundel Community College － Arnold, Maryland, USAnne Arundel Community College, Arnold, Maryland. Associate of Applied Science degree in Business Management with a specialty in Human Resources, Graduated summa cum laude 2009
Diploma : MechanicalMaryland Drafting Institute － Springfield, Virginia, USMaryland Drafting Institute, Springfield, Virginia Electro-Mechanical Drafting Technology Diploma, 4.0 GPA, additional 100 hrs of Architectural Drafting
Law for Property Managers, InsuranceBuilding Owners and Managers Institute InternationalBuilding Owners and Managers Institute International, Inc., Law for Property Managers (May 1990), Insurance and Risk Management (January 1990), Managerial Accounting and Financial Concepts (May 1989) Ikon Technology Services, A+ Supporting & Configuring Microcomputers
CPM Currently enrolled in the Paralegal Studies Certificate Program at Anne Arundel Community College, Arnold, Maryland