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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking, accustomed to fast-paced work environments. Work quickly to understand, document, and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Do very well with multitasking and love learning new things every day. Always look to improve. Reliable Warehouse Assistant with 5 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.

Skills
  • Administrative support
  • Problem-solving abilities
  • Computer proficient
  • Order Picking and Processing
  • Product picking
  • Warehousing functions
  • Inventory monitoring
Work History
04/2020 to Current Administrative Assistant Veterans Health Administration | Grants Pass, OR,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
01/2020 to 04/2020 Receptionist Gilbane Building Company | Charlotte, NC,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
04/2019 to 12/2019 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
01/2019 to 07/2019 Shipping Clerk, Intertek | Shreveport, LA,
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Updated database with changes in carrier status.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
09/2015 to 01/2019 Customer Service Representative Select Medical Corporation | Daytona Beach, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met all customer call guidelines including service levels, handle time and productivity.
Education
Expected in 2023 GED | Chaffey College, Rancho Cucamonga, CA GPA:
Expected in 2014 High School Diploma | Rialto High School, Rialto, CA GPA:
Additional Information

Sign Language Certificate, Bilingual knows English and Spanish

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Resume Overview

School Attended

  • Chaffey College
  • Rialto High School

Job Titles Held:

  • Administrative Assistant
  • Receptionist
  • Waitress
  • Shipping Clerk,
  • Customer Service Representative

Degrees

  • GED
  • High School Diploma

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