Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Perform well in fast-paced environments. Strong verbal and written communication skills. A proficient person who can relate to people at any level, a team player and able to adjust and thrive in different industries. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Multi-Line Telephone Systems
Office administration
Staff Management
Scheduling
Verbal and written communication
Time management
Administrative support
Customer/Client relations
Cash management/POS Systems
Multiple EMR software
Work History
05/2019 to Current
ReceptionistGolfcrest Healthcare Center – Hollywood, FL,
Confirmed appointments, communicated with patients and updated patient records.
Answered central telephone system and directed over 50 calls day accordingly.
Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
Corresponded with patients through email, telephone or postal mail.
Responded to inquiries from callers seeking information.
Sorted, received and distributed mail correspondence between physicians and staff.
Provided clerical support to company employees by copying, faxing and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Create and manage files on Office Practicum EMR system.
Collect copayments and assist medical biller with entering initial billing codes.
Perform other work related duties as necessary.
12/2017 to 05/2019
Administrative AssistantExova – Mumbai, IN,
Coached new employees on administrative procedures, company policies and performance standards.
Managed office for high volume pain management doctor.
Extended friendly and professional greeting to all patients and handled all scheduling for both consults and procedures.
Work mainly with No fault insurances as well as Worker’s Comp
Perform patient registration and manage medical file upkeep.
Handled medical records requests.
Created daily reports and assisted biller with creating NF3 and 1500 forms on EMR software.
Ensure accurate transcription of medical dictations when creating patient reports.
03/2012 to 08/2017
Assistant ManagerMarco's Pizza – North Richland Hills, TX,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposited records, increasing accuracy and reducing discrepancies by 50%.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Managed all incoming catering events.
Production of Gelato, Sorbetto and yogurt pops for in house and catering events.
Schedule and direct staff in daily assignments to maximize productivity.
Ensured owner and manager were provided with catering updates.
Process orders and addressed any customer complaints.
Assisted manager with payroll, weekly financials and profit and loss.
Worked closely with manager to train new team members and mentor to help improve performance
09/2008 to 03/2011
College Office Assistant Baruch College, Allen G. Aaronson – City, STATE,
Delivered clerical support by handling range of routine and special requirements.
Completed clerical tasks such as filing, copying and distributing mail.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Drafted common document templates for use by executives and employees.
Interacted with customers by phone, email or in-person to provide information.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Worked in library department and categorized call numbers on textbooks.
Assisted closely with supervisor with interview process.
Input data of all applicants of students applying for “Work-Study”.
Logged phone messages into computer and emailed to staff.
Handled heavy call volume, incoming and outgoing.
Education
Expected in
GED: The New York State Department of Education - New York, NY GPA:
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