Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Perform well in fast-paced environments. Strong verbal and written communication skills. A proficient person who can relate to people at any level, a team player and able to adjust and thrive in different industries. Excels in calendar management, scheduling, data-entry and database administration.

  • Multi-Line Telephone Systems
  • Office administration
  • Staff Management
  • Scheduling
  • Verbal and written communication
  • Time management
  • Administrative support
  • Customer/Client relations
  • Cash management/POS Systems
  • Multiple EMR software
Work History
05/2019 to Current
Receptionist Golfcrest Healthcare Center Hollywood, FL,
  • Confirmed appointments, communicated with patients and updated patient records.
  • Answered central telephone system and directed over 50 calls day accordingly.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Corresponded with patients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between physicians and staff.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Create and manage files on Office Practicum EMR system.
  • Collect copayments and assist medical biller with entering initial billing codes.
  • Perform other work related duties as necessary.
12/2017 to 05/2019
Administrative Assistant Exova Mumbai, IN,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office for high volume pain management doctor.
  • Extended friendly and professional greeting to all patients and handled all scheduling for both consults and procedures.
  • Work mainly with No fault insurances as well as Worker’s Comp
  • Perform patient registration and manage medical file upkeep.
  • Handled medical records requests.
  • Created daily reports and assisted biller with creating NF3 and 1500 forms on EMR software.
  • Ensure accurate transcription of medical dictations when creating patient reports.
03/2012 to 08/2017
Assistant Manager Marco's Pizza North Richland Hills, TX,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposited records, increasing accuracy and reducing discrepancies by 50%.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Managed all incoming catering events.
  • Production of Gelato, Sorbetto and yogurt pops for in house and catering events.
  • Schedule and direct staff in daily assignments to maximize productivity.
  • Ensured owner and manager were provided with catering updates.
  • Process orders and addressed any customer complaints.
  • Assisted manager with payroll, weekly financials and profit and loss.
  • Worked closely with manager to train new team members and mentor to help improve performance
09/2008 to 03/2011
College Office Assistant Baruch College, Allen G. Aaronson City, STATE,
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Drafted common document templates for use by executives and employees.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Worked in library department and categorized call numbers on textbooks.
  • Assisted closely with supervisor with interview process.
  • Input data of all applicants of students applying for “Work-Study”.
  • Logged phone messages into computer and emailed to staff.
  • Handled heavy call volume, incoming and outgoing.
Expected in
The New York State Department of Education - New York, NY

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Resume Overview

School Attended

  • The New York State Department of Education

Job Titles Held:

  • Receptionist
  • Administrative Assistant
  • Assistant Manager
  • College Office Assistant


  • GED

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